NYU Langone Emergency Physicians Connect Patients to Financial Counselors
Emergency physicians use an order in the electronic health record system to request financial counseling for patients who express concern about the cost of emergency care.
TCPA Lawsuits Are Exploding
The TCPA was never intended to prohibit or negatively affect legitimate business-related calls, but that has been the result of court decisions allowing class action lawsuits.
Are You Prepared for These Three Self-Pay Risks?
Hospitals face risks associated with three major statutes that impact revenue cycle processes: autodialer rules, debt collection, and charity care requirements.
Cone Health Overhauls Patient Engagement Strategy
New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.
Bad Debt, Charity Care Contribute To Differences in Patient Revenue
Low margin hospitals may be receiving reduced payments from commercial insurance, which may contribute to their lower net patient revenues.
10 Critical Medicaid Trends to Watch
It is important for hospitals and health systems to forecast the impact of proposed healthcare legislation on Medicaid payments, eligibility teams, and patients.
Strategies to Assist Uninsured Patients
Wooster Community Hospital reaches out to uninsured patients with package pricing and Medicaid application assistance.
How to Improve Up-Front Collections at a Surgery Center: One Health System’s Success Story
A Virginia medical center found that patients who are provided with accurate cost estimates are more likely to pay up front for their procedures.
Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
Two New Revenue Cycle Models For Three Key External Challenges
Kent Ritter continues his discussion of how a healthcare organization might look to implement measures to improve its revenue cycle.