How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
Sidebar: Core Elements of a Shared Accountability Partnership Model
A shared accountability partnership model must include a number of elements.
The CFO’s Game Changer: Creating Value Through Performance-Based Partnerships
Strategic CFOs are leveraging vendor partnerships to help improve performance while keeping costs manageable.
Top of Her Game
A decade of effort at competitive table tennis provided the skills and drive one woman used to proper the rest of her life.
The Surgeon General’s Call to Action: Time to Face Addiction
With the publication of the Surgeon General’s report on addiction in America, it is time for healthcare leaders to recognize the impact of addiction on healthcare costs.
Another Year of Thriving and Resiliency
Healthcare finance leaders have an opportunity in 2017 to shape the future for U.S. health care by helping populations, organizations, and individuals to thrive.
Ask the Experts: Customer Service
Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?
Ask the Experts: Physician Office Staffing
At what size should a medical practice consider hiring a controller and what is the current salary for such a position?
Tool: Sample Revenue Cycle Governance Council Charter
This is a sample tool from HFMA’s CFO Forum. Learn more about the CFO Forum and HFMA’s other Forums here. 1. Purpose To serve as the governing council for the revenue cycle
When Leading and Managing Others: First Do No Harm
A five step model helps leaders focus on the potential ethical issues behind their decisions.