It’s Patient Experience Week: Check out HFMA resources on improving the patient financial experience
The financial experience is an important yet often underappreciated part of the overall patient experience. During Patient Experience Week, there are many simple ways for a healthcare organization to celebrate its revenue cycle team’s accomplishments.
Spectrum Health leaders create diversity council for CFO-led functions
The new program helps boost CFO division diversity by 4 percentage points in a year and a half.
Chapter’s essential spreadsheet skills training goes regional
HFMA’s Hudson Valley Chapter has been providing members with Excel training for more than 20 years. The program was so popular, it’s now offered regionwide.
Jill Geisler: Empathetic leadership: What it is and why it’s important for healthcare finance leaders
Jill Geisler explains empathetic leadership and its importance for healthcare leaders. She shares ways to cultivate empathy and highlights its potential downside.
Ken Perez: Healthcare assailed by a labor crisis, with pharmacy technicians particularly affected
The healthcare sector lost more than half a million workers from February 2020 to September 2021, contributing to labor shortages in the sector. An often-overlooked yet important element in this trend is the acute shortage among pharmacy technicians, who play a vital role in the delivery of pharmacy services.
The pandemic isn’t the only reason for deferred care: Many transgender adults regularly forego care due to discrimination in healthcare settings
People defer care for many reasons. HFMA Chair Tammie Jackson shares how to make patients feel welcome and promote health equity, focusing on transgender adults.
Congress passes legislation to support programs designed to bolster mental health among healthcare professionals
Hospitals will be among the potential recipients of federal grants for establishing programs that support the mental health and well-being of healthcare professionals.
Jill Geisler: Do you have what it takes to be a first-class mentor?
Jill Geisler discusses the mentor-mentee relationship and shares eight questions leaders should ask themselves before entering into a such an arrangement.
HFMA’s new Premium Facilitated Learning courses combine self-directed study with facilitator feedback and time for peer problem solving
Learn more about HFMA’s Premium Facilitated Learning — a new line of courses — that combine self-directed study with expert facilitation in this Q&A with HFMA’s Sue Spear, director of Digital Learning and Todd Nelson, director of Partner Relationships.
Recruitment and retention strategies can help mitigate impacts of the Great Resignation
To maintain a high-quality workforce, hospitals and health systems must take deliberate steps to address common pitfalls in the recruiting process and to adopt proven strategies for enhancing retention.