Billing and Collections

Richard O’Rourke suggests healthcare organizations that cater to preferences of millennials may find themselves in a better financial position as that generation becomes responsible for a greater share of healthcare decisions.

Healthcare providers can improve patient experience, increase point-of-service payments, and reduce denials by raising visibility into eligibility and registration processes and using root cause analysis to drive corrective action.

UnitedHealthcare’s new policy of auditing certain emergency department claims should prompt hospitals to seek the expertise of clinical documentation improvement teams in outpatient claim processing. 

How do other Florida hospitals initiate and work credit balances?

A two-year rise in revenue cycle department productivity is attributed to outsourcing and staff ability to handle more claims in less time.

Metro Health’s payment options include community benefit discounts, charity care sliding scales, and a zero-percent interest payment plan, which has improved cash flow and flattened bad debt.

Are any providers posting average charges according to the visit level assigned (1-5), or using any other method to make patients aware of the cost of an emergency department visit?

I am looking for more information about how to manage patients covered by cost sharing programs.

The study reveals that patients feel as obligated to pay their healthcare providers as they do other professional services; however, their understanding of what they owe, when they owe it, and their options to pay are far less clear.

Geisinger Health System leaders have been able to return to previous revenue cycle performance levels within 90 days or less during their integrations. Their strong performance continues today as demonstrated by the health system’s award-winning revenue cycle department.