Trendsetter: Re-envisioning Patient Identification
This article discusses how Imprivata is transforming the patient identification process, leveraging next-generation biometric solutions to ensure accuracy and improve efficiency.
Steps to Building a Consumer-Centric Payment Network
By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.
Ask the Experts: Determining Patient Financial Assistance Eligibility
What household expenses are required to determine financial assistance eligibility?
Ask the Experts: Behavioral Health Service Billing
If the overseeing psychiatrist at a clinic is initiating a treatment plan and signing all documentation done by licensed social workers, are these professional services billable to our Medicare Administrative?
The Pros and Cons of Recourse and Nonrecourse Patient Financing
Considerations for outsourced patient financing include evaluating impact on patient experiences and day-to-day plan administration, as well as options that fit hospitals’ patient populations.
hfm Magazine: January 2018
hfm Magazine: January 2018
Forum Networking Webinar: Managing Third-Party Liability Claims: A Boston Medical Center Case Study
A Boston Medical Center patient financial services director shares strategies for managing third-party liability claims.
Responsive Payment Support: Finding the Right Balance for Patients With HDHPs
With growing numbers of self-pay patients face difficulties in meeting their payment obligations, healthcare providers can assist them by providing responsive payment support, including offers of tailored payment plans
How Self-Service Check-In Is Changing the Psychology of Patient Payment
Brian Stone explains how self check-in can improve patient satisfaction and ensure timely payment.