Revenue Cycle

Indiana Health Group Patients Turn to Online Registration Forms

New patients can access and submit referral and registration paperwork via a link on the IHG website. That information is then passed on electronically to the billing, preauthorization departments, and scheduling departments, saving patients and staff time.

Chris Byers November 21, 2017

Key Actions to Prepare for the 2018 Medicare Final OPPS Changes

With little time until the OPPS final rule goes into effect, finance leaders should take action now to address the key issues that may impact their organizations both financially and operationally.

MEDICARE: Mike Kovar November 21, 2017

It All Starts with Patient Access

Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream. 

Eric Krepfle November 16, 2017

How Providence Health & Services Created Patient-Friendly Statements

Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.

Lola Butcher November 15, 2017

Patient Friendly e-Bulletin: November 2017

Read the November 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.

HFMA November 15, 2017

Steps to Building a Consumer-Centric Payment Network

As consumers of health care, patients want and expect invoices they can understand.

Cory Gaines November 14, 2017

Ask the Experts: Revenue Cycle and IT Collaboration

Can you recommend a book that would improve my understanding of the collaboration between IT and the patient billing process?

HFMA November 14, 2017

Ask the Experts: Payment Posting Schedule

It is my understanding that payments and adjustments must be allocated evenly/individually based on the insurance payment itself. Can you share any documentation that states how payments are to be posted to charges on a compliance level?

HFMA November 14, 2017

Driving Effective Patient-Provider Matching With Robust Provider Data

Healthcare organizations need to effectively match patients with providers to be able to both attract consumers and coordinate care.

Graham Gardner November 13, 2017

Understanding the Many Coding Changes Related to the FY18 IPPS

What are the big coding changes for the FY18 inpatient prospective payment system?

Kim Felix, RHIA, CCS October 31, 2017
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