A Partnership Approach to a More Powerful Coding Compliance Program
Growing evidence suggests that traditional audit practices used during the ICD-9 era are no longer useful. Instead, the focus should shift to ongoing coder performance audits and reviews.
Indiana Health Group Patients Turn to Online Registration Forms
New patients can access and submit referral and registration paperwork via a link on the IHG website. That information is then passed on electronically to the billing, preauthorization departments, and scheduling departments, saving patients and staff time.
Key Actions to Prepare for the 2018 Medicare Final OPPS Changes
With little time until the OPPS final rule goes into effect, finance leaders should take action now to address the key issues that may impact their organizations both financially and operationally.
It All Starts with Patient Access
Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Patient Friendly e-Bulletin: November 2017
Read the November 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Steps to Building a Consumer-Centric Payment Network
As consumers of health care, patients want and expect invoices they can understand.
Ask the Experts: Revenue Cycle and IT Collaboration
Can you recommend a book that would improve my understanding of the collaboration between IT and the patient billing process?
Ask the Experts: Payment Posting Schedule
It is my understanding that payments and adjustments must be allocated evenly/individually based on the insurance payment itself. Can you share any documentation that states how payments are to be posted to charges on a compliance level?
Driving Effective Patient-Provider Matching With Robust Provider Data
Healthcare organizations need to effectively match patients with providers to be able to both attract consumers and coordinate care.