How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Steps to Building a Consumer-Centric Payment Network
As consumers of health care, patients want and expect invoices they can understand.
Ask the Experts: Revenue Cycle and IT Collaboration
Can you recommend a book that would improve my understanding of the collaboration between IT and the patient billing process?
Ask the Experts: Payment Posting Schedule
It is my understanding that payments and adjustments must be allocated evenly/individually based on the insurance payment itself. Can you share any documentation that states how payments are to be posted to charges on a compliance level?
Driving Effective Patient-Provider Matching With Robust Provider Data
Healthcare organizations need to effectively match patients with providers to be able to both attract consumers and coordinate care.
Understanding the Many Coding Changes Related to the FY18 IPPS
What are the big coding changes for the FY18 inpatient prospective payment system?
Increase Cash Flow by Giving Your Business Staff Meaningful Work
The pillars of strong revenue cycle operations are creating meaningful work, developing knowledge, removing obstacles, and advancing analytical capabilities. Revenue cycle leaders can achieve these goals by integrating payer and claims data and applying algorithms to optimize staff efforts.
Virtual Work Drives Productivity at Cleveland Clinic
Since initiating its remote worker program, Cleveland Clinic’s revenue cycle department has experienced a 13 percent increase in productivity.
Hospital’s Tax-Exempt Status Revoked for Lack of Community Health Needs Assessment
The IRS stated that a rural hospital had failed to conduct a proper community health needs assessment and make it widely available to the public. The hospital’s tax-exempt status under section 501(c)(3) was revoked retroactively.
Ask the Experts: Inpatient Versus Outpatient Health Plan Billing
Is it legal to charge an inpatient for outpatient services provided by another facility?