Revenue Cycle

Using Palm Vein Technology to Accurately Identify Patients

“If a person gives five different names over a five month period, we are still able to get the correct patient medical record to the treating provider, regardless of the patient’s name,” says Kandy Swanson, BayCare Health System.When patients present

Lola Butcher January 31, 2017

Financial Counseling: A Day in the Life

As more payment responsibility falls on the shoulders of patients, healthcare organizations should prioritize financial counseling to help them understand the billing process and meet their obligations—throughout the entire care episode.

Kristen Coletto January 20, 2017

Building Patient Relationships Through the Revenue Cycle

Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.

Lola Butcher January 20, 2017

Curbing Healthcare Costs Through Bundled Payments

Dave Terry explores ways healthcare providers and payers can work together to empower patients in making choices about their own care.

Dave Terry January 20, 2017

Ask the Experts: Hospitalist Billing

What is a standard pricing methodology for hospitalists who provide both inpatient and outpatient services?

HFMA January 19, 2017

How Providence Health Optimizes Its Customer Service Contact Center

By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.

Lola Butcher January 19, 2017

Bad Debt Expense Benchmarks

Bad debt becomes a difficulty as patients with high-deductible health plans struggle to pay their bills.

HFMA January 19, 2017

Ask the Experts: Net Days in A/R

Are unbilled charges and DNFB charges included in the total outstanding A/R amount used to calculate net days in A/R?

HFMA January 17, 2017

Ask the Experts: Payment Plans

What is the industry best practice for hospital payment plans, including terms, length, minimum payment, and interest bearing options?

HFMA November 18, 2016

Ask the Experts: Definition of Bad Debt

What is the standard industry definition for bad debt percentage?

HFMA November 18, 2016
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