Closing the Loop by Selling Bad Debt
The increase of deductibles and self-pay accounts have hospitals and health systems looking at the sale of bad debt as a way to increase income.
Top Patient Concerns About Medical Bills
Patients named seven areas that concern them the most about their healthcare billing statements.
Using Human-Centered Design for Patient Statements
A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.
Ask the Experts: Managing Denials
I am considering creating a denials team and managing all the denials in patient financial services. How have you managed denials and achieved success?
How South Shore Health System Protected Revenue During an EHR Transition
South Shore Health System created a formal revenue integrity department to mitigate revenue loss during its EHR transition and to monitor and track progress after implementation.
The Status of ICD-10: An Insider’s View
Nena Scott provides a look at the progress of ICD-10 18 months out.
Developing a Mobile Revenue Cycle
Jeff Wood presents payment ideas for appealing to the tech-savvy patient.
The Financial Truth About ICD-10 Coding Accuracy: Two DRGs to Watch
A new study reveals growing concern for ICD-10 coding quality with special emphasis on two inpatient DRGs―cardiac defibrillator implants and anterior/posterior spinal fusion―that can result in significant revenue loss.
Coding for Antibiotic Resistant Infections
What are the ICD-10 coding guidelines related to superbug infections and medication resistance?
Strategies to Assist Uninsured Patients
Wooster Community Hospital reaches out to uninsured patients with package pricing and Medicaid application assistance.