Solving the Unique Revenue Cycle Challenges of EMS Providers
An EMS provider cut A/R days in half by addressing the unique challenges of emergency medical service revenue cycle processes―limited time to capture patient data and insurance coverage information and a lack of technology integration with other healthcare providers.
Working with Physicians to Improve Documentation
Getting high-quality documentation requires understanding physicians’ priorities, their thinking styles, and the time pressures they work under. Demonstrating how documentation can improve patient care is key to motivating physicians.
How to Improve Up-Front Collections at a Surgery Center: One Health System’s Success Story
A Virginia medical center found that patients who are provided with accurate cost estimates are more likely to pay up front for their procedures.
Augmenting Price Transparency With New Strategies
Taking the right approach to designing healthcare benefits and provider networks could enhance price transparency in a way that allows healthcare consumers to become smarter shoppers.
Changes in the Healthcare Landscape Affecting Collections
Adapting to changes and challenges in today’s healthcare economy will allow hospitals and health systems to effect sustainable change.
Improving Point-of-Service Collections
A Colorado-based health system developed an innovative tool to better track and improve patient collections.
Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
A Closer Look at Effective Early-Out Strategies
Healthcare organizations are catching up with other industries in their approaches to patients as consumers and the customer experience. Emerging alternatives to traditional billing and collections practices can increase timely patient payments while building strong patient relationships.
Case Study: Physician Revenue Cycle Improvements in an Integrated Health System
Benefis Health System undertook a physician revenue cycle improvement initiative in part to ensure patients would have a consistently positive billing and payment experience across its delivery system.
Professional Credit: ‘The New Deal’ Approach to Healthcare Collections is Data-Driven and Consumer-Focused
Professional Credit’s President Scott Purcell and Chief Marketing Officer Jeff Johnson discuss the value of having a comprehensive and responsive collections partner.