Ask the Experts: Attorney Fees for Collections
I discovered that a law firm is adding an “attorney fee” on its first patient collection letter. Is this compliant with collection guidelines?
Cash Recovery: How Richmond University Medical Center Repaired 6 Areas to Boost A/R
Richmond University Medical Center increased revenue by $19 million over a three-year period by improving preauthorization and registration flow and developing committees to work with payers, among other strategies.
Ask the Experts: ICD-10 Transition
Now that the ICD-10 conversion deadline has passed, what are the top issues that providers are seeing?
Ask the Experts: Medical Record Documentation
Please share a sample template for medical record documentation for implanting cardiac defibrillators.
Utilization Review Reduces Inpatient Denials
Covenant Health’s utilization review strategies have helped the health system recoup the difference between inpatient and observation status payments.
Ask the Experts: Collection KPIs
Can you share collection rate benchmarks for third-party extended business offices?
Ask the Experts: Charity Care
Can a hospital exclude a patient from the charity care if that patient is eligible for the exchange plans or Medicaid?
University Hospitals Transformed Patient Access and Improved Revenue by Nearly $10M
Within two years, University Hospitals’ cancellations and no-shows have dropped from 35 to 21 percent, the call abandonment rate has dropped from 14 to 4 percent, and the average speed to answer patient calls is down from 99 seconds to 20 seconds.
Ask the Experts: Billing Staff Metrics
What are the standards for biller activity and productivity?
FAQs About the Patient Financial Communications Best Practices® and Adopter Recognition
View frequently asked questions about the Patient Financial Best Practices and the Adopter Recognition Program.