Patient Financial Communications Steering Committee
The Patient Financial Communications Best Practices were developed by steering committee of experts, including representatives of patients, hospitals, physicians, and others.
Best Practices for Communications in Advance of Service
This section of the Patient Financial Communications Best Practices addresses communication in advance of service.
Best Practices for Communications at the Time of Service
This section of the Patient Financial Communications Best Practices addresses communication at the time of service outside the emergency department.
Best Practices for Communications in the Emergency Department
This section of the Patient Financial Communications Best Practices addresses communication in the emergency department.
Forum Webinar: Effectively Using KPIs to Measure and Improve Revenue Cycle Performance
The session included a case study and sample tools from OhioHealth.
When and How ERISA Can Protect Providers in an Audit Situation
Here are some specifics providers should know about ERISA and commercial audits.
Tool: Physician Practice Assessment and Checklist for Optimization
Healthcare leaders can use this assessment tool to determine how to improve medical group efficiency and performance.
Patient Friendly Billing Resources
Patient Friendly Billing Resources Here is an extensive list of patient friendly billing reports, analysis, tools, case studies, and related information.
Providence’s Revamped Billing Statements Led to Quicker Payment
Providence Health System developed a patient billing statement that encourages faster payment.
Early, Transparent Financial Communications
A PATIENT FRIENDLY BILLING® Project Recommended Practice. This statement specifically addresses patients' rights to understand and prepare for their financial obligation at the earliest point possible in the care experience.