Revenue Cycle

Ask the Experts: Charity Care

Can a hospital exclude a patient from the charity care if that patient is eligible for the exchange plans or Medicaid?

HFMA November 2, 2015

University Hospitals Transformed Patient Access and Improved Revenue by Nearly $10M

Within two years, University Hospitals’ cancellations and no-shows have dropped from 35 to 21 percent, the call abandonment rate has dropped from 14 to 4 percent, and the average speed to answer patient calls is down from 99 seconds to 20 seconds.

Laura Ramos Hegwer October 7, 2015

Ask the Experts: Billing Staff Metrics

What are the standards for biller activity and productivity?

HFMA October 7, 2015

FAQs About the Patient Financial Communications Best Practices® and Adopter Recognition

View frequently asked questions about the Patient Financial Best Practices and the Adopter Recognition Program.

HFMA August 10, 2015

FAQs about Patient Financial Communications

When is it OK to have financial discussions with patients? A reasonable attempt should be made to have the discussion as early as possible, before a financial obligation is incurred (i.e., before care is provided). Timely discussions

HFMA August 10, 2015

Ask the Expert: Rebilling Denials

What is the benchmark for number of days for rebilling after claims have been denied or rejected?

HFMA July 9, 2015

Diagnosing Physician Practice Financial Pains

The cause of your physician practice’s financial pains might be your revenue cycle processes.

From Forum Sponsor Greenway Health May 18, 2015

The Right Questions to Diagnose Physician Practice Financial Pains

Physician practices can recover lost revenue by asking the right questions about their revenue cycle processes.

Leighton Noel April 14, 2015

A KPI Primer: 5 Steps for Creating Meaningful Revenue Cycle Metrics

Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.

Kathleen B. Vega February 18, 2015

HFMA Executive Survey: Revenue Cycle ICD-10 Readiness Survey

As hospitals and health systems address additional time for the ICD-10 transition, it will be key to recognize where efforts stand compared with others in such key areas as documentation training, coding support, contract analysis, and contingency planning. With this in mind, HFMA researchers, with sponsorship from 3M HIS, surveyed executive and revenue cycle leaders about current efforts and top challenges they are likely to face moving forward.

HFMA April 14, 2014
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