Using Palm Vein Technology to Accurately Identify Patients
“If a person gives five different names over a five month period, we are still able to get the correct patient medical record to the treating provider, regardless of the patient’s name,” says Kandy Swanson, BayCare Health System.When patients present
Financial Counseling: A Day in the Life
As more payment responsibility falls on the shoulders of patients, healthcare organizations should prioritize financial counseling to help them understand the billing process and meet their obligations—throughout the entire care episode.
Building Patient Relationships Through the Revenue Cycle
Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.
Curbing Healthcare Costs Through Bundled Payments
Dave Terry explores ways healthcare providers and payers can work together to empower patients in making choices about their own care.
Ask the Experts: Hospitalist Billing
What is a standard pricing methodology for hospitalists who provide both inpatient and outpatient services?
How Providence Health Optimizes Its Customer Service Contact Center
By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.
Bad Debt Expense Benchmarks
Bad debt becomes a difficulty as patients with high-deductible health plans struggle to pay their bills.
Ask the Experts: Net Days in A/R
Are unbilled charges and DNFB charges included in the total outstanding A/R amount used to calculate net days in A/R?
Ask the Experts: Payment Plans
What is the industry best practice for hospital payment plans, including terms, length, minimum payment, and interest bearing options?
Ask the Experts: Definition of Bad Debt
What is the standard industry definition for bad debt percentage?