Utilization Review Reduces Inpatient Denials
Covenant Health’s utilization review strategies have helped the health system recoup the difference between inpatient and observation status payments.
Ask the Experts: Collection KPIs
Can you share collection rate benchmarks for third-party extended business offices?
Ask the Experts: Charity Care
Can a hospital exclude a patient from the charity care if that patient is eligible for the exchange plans or Medicaid?
University Hospitals Transformed Patient Access and Improved Revenue by Nearly $10M
Within two years, University Hospitals’ cancellations and no-shows have dropped from 35 to 21 percent, the call abandonment rate has dropped from 14 to 4 percent, and the average speed to answer patient calls is down from 99 seconds to 20 seconds.
Ask the Experts: Billing Staff Metrics
What are the standards for biller activity and productivity?
FAQs About the Patient Financial Communications Best Practices® and Adopter Recognition
View frequently asked questions about the Patient Financial Best Practices and the Adopter Recognition Program.
Ask the Expert: Rebilling Denials
What is the benchmark for number of days for rebilling after claims have been denied or rejected?
Diagnosing Physician Practice Financial Pains
The cause of your physician practice’s financial pains might be your revenue cycle processes.
The Right Questions to Diagnose Physician Practice Financial Pains
Physician practices can recover lost revenue by asking the right questions about their revenue cycle processes.
A KPI Primer: 5 Steps for Creating Meaningful Revenue Cycle Metrics
Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.