Communications Best Practices Measurement Criteria
These measurement criteria are based on the Patient Financial Communications Best Practices.
Best Practices for Communications in All Settings
This section of the Patient Financial Communications Best Practices addresses communication for all settings.
Catholic Health East’s ICD-10 Workflow Analysis Survey
Hospital leaders can adapt this ICD-10 transition survey to identify potential migration pitfalls in outpatient departments.
Patient Financial Communications Steering Committee
The Patient Financial Communications Best Practices were developed by steering committee of experts, including representatives of patients, hospitals, physicians, and others.
Best Practices for Communications in Advance of Service
This section of the Patient Financial Communications Best Practices addresses communication in advance of service.
Best Practices for Communications at the Time of Service
This section of the Patient Financial Communications Best Practices addresses communication at the time of service outside the emergency department.
Best Practices for Communications in the Emergency Department
This section of the Patient Financial Communications Best Practices addresses communication in the emergency department.
Forum Webinar: Effectively Using KPIs to Measure and Improve Revenue Cycle Performance
The session included a case study and sample tools from OhioHealth.
When and How ERISA Can Protect Providers in an Audit Situation
Here are some specifics providers should know about ERISA and commercial audits.
Tool: Physician Practice Assessment and Checklist for Optimization
Healthcare leaders can use this assessment tool to determine how to improve medical group efficiency and performance.