Interoperability and Patient Access to Health Data Proposed Rule Summary
This document summarizes the proposed rule on interoperability and patient access to health data, published by CMS, in the March 4, 2019, Federal Register.
Meadows Health Digital Initiative Improves Patient Communication and Reduces Errors
Meadows Health patient engagement technology has had a positive impact on the registration process, patient satisfaction, and revenue.
National Hospital Survey Shares Insight into CMS’s Price Transparency Requirement
Hospitals expressed uncertainty about the usefulness of information supplied in response to CMS’s IPPS transparency requirements, but also recognize that the rule amplifies healthcare industry efforts to provide meaningful price estimates for healthcare services.
Three Strategies for Improving Patient Access in Physician Practices
Stanford Health Care enhanced patient access at newly acquired physician practices by identifying key metrics, improving the efficiency of workflows, and leveraging technology.
Hospitals Plan Responses to Rising Uninsured Rates
Dec. 14—New data showing that the number of uninsured increased in 2017 for the first time since 2010 have left hospitals to find responses to protect their finances.
Recalibrating Payment in the Era of Consumerism
Among the key functions of an effective patient access program are to ensure patients receive clear and concise bills for their health care and to make those bills easy for patients to pay at the time of service.
Primary Care Clinic Increases Access Without More Providers
Saint Louis University General Internal Medicine primary care clinic reduced patient call and appointment wait times and added an average of 218 appointments per month after implementing an automated phone system and outsourcing scheduling.
Transforming Patient Access and Engagement
St. Luke’s Cornwall Hospital overcame patient access challenges with more than a technological fix. The hospital necessitated a culture change and put a high priority on data capture and analysis of previously unmeasured KPIs.
Providence St. Joseph Advances Online Scheduling
The Providence St. Joseph Health system sees healthcare delivery through consumers’ eyes. “We are trying to learn when patients want to see us, what they are looking for, and what kind of friction do they encounter when they interact with us in the traditional way?” says Sunita Mishra of Express Care, the health system’s retail clinic arm.
Technology and a Strong Patient Focus Help Providers Excel in Revenue Cycle Performance
Winners of HFMA’s MAP Award for High Performance in Revenue Cycle offer lessons learned for revenue cycle excellence.