How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Driving Effective Patient-Provider Matching With Robust Provider Data
Healthcare organizations need to effectively match patients with providers to be able to both attract consumers and coordinate care.
Virtual Work Drives Productivity at Cleveland Clinic
Since initiating its remote worker program, Cleveland Clinic’s revenue cycle department has experienced a 13 percent increase in productivity.
NYU Langone Emergency Physicians Connect Patients to Financial Counselors
Emergency physicians use an order in the electronic health record system to request financial counseling for patients who express concern about the cost of emergency care.
Award-Winning Healthcare Providers Offer Insights for Improved Revenue Cycle Performance
The 17 winners of HFMA’s 2017 MAP Award for High Performance in Revenue Cycle offer tips on revenue cycle excellence that can benefit other providers.
Critical Access Hospital Makes Transparency a Priority
Henry County Health Center has simplified patient billing and added a patient estimator tool to enhance the patient experience and improve collections.
Smartphone App Helps Users Identify Nearest EDs
Krislyn M. Boggs and Carlos A. Camargo, Jr. describe how the Massachusetts General Hospital-based Emergency Medicine Network helps people find the nearest emergency department.
Financial Leaders Are Key Collaborators in Patient Access Restructuring
Finance leaders provide critical information and expertise in healthcare organizations that are looking to improve patient access.
Cone Health Overhauls Patient Engagement Strategy
New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.
Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study
A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.