Hidden Costs of Duplicate Patient Records
Accurate patient data is more important than ever as value-based payment models take hold. An enterprise-wide database is one solution to avoid duplicate patient records that negatively affect productivity and costs.
CHRISTUS Health’s Digital Check-In Process Receives High Patient Ratings
CHRISTUS Health introduced a paperless check-in process that received overwhelmingly positive patient satisfaction rates. Within six months of completing the launch, per-patient revenues increased by 5.9 percent, which more than covered the expense of the digital check-in technology.
Title: 2018 ACA Marketplace Plan Selections Reach 97 Percent of 2017 Total
Feb. 7—Nationwide plan selections in government-run individual-insurance marketplaces reached 11.8 million during open enrollment for 2018, according to outside analysts.
Expediting Access to Care With Same-Day Appointments
Allegheny Health Network’s Kenyokee Crowell describes the health system’s push to implement same-day appointments in response to rising demand for convenience in scheduling.
Trendsetter: Re-envisioning Patient Identification
This article discusses how Imprivata is transforming the patient identification process, leveraging next-generation biometric solutions to ensure accuracy and improve efficiency.
Steps to Building a Consumer-Centric Payment Network
By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.
hfm Magazine: January 2018
hfm Magazine: January 2018
Indiana Health Group Patients Turn to Online Registration Forms
New patients can access and submit referral and registration paperwork via a link on the IHG website. That information is then passed on electronically to the billing, preauthorization departments, and scheduling departments, saving patients and staff time.
It All Starts with Patient Access
Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream.