Staff Development

Medical Trainees Learn to Recognize Clinical Overuse

Brandon Combs says a voluntary writing exercise at University of Colorado School of Medicine helps medical trainees reflect on patient harms arising from clinical overuse.

Brandon Combs March 27, 2017

Preparing the Healthcare Workforce for Value

Healthcare leaders are taking various steps to ensure their workforces evolve to meet the demands of value-based care, but long-term solutions require collaboration across the spectrum of care.

Karen Wagner March 22, 2017

Registration Academy Improves Performance

St. Joseph Health’s homegrown training program reduced the average training time for new hires by 25 percent and decreased training costs per trainee by $1,400.

training: Karen Wagner February 28, 2017

Helping Clinical Leadership Manage and Control Nurse Staffing Costs

Clinical and financial staff must work together in order to create a nurse staffing strategy that serves the organization’s needs.

Spence Lloyd January 30, 2017

How First Physician Corp. Turned Around Its Patient Satisfaction Scores

One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.

Laura Ramos Hegwer January 9, 2017

Ask the Experts: Customer Service

Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?

HFMA October 5, 2016

Ask the Experts: Physician Office Staffing

At what size should a medical practice consider hiring a controller and what is the current salary for such a position?

HFMA August 9, 2016

When Leading and Managing Others: First Do No Harm

A five step model helps leaders focus on the potential ethical issues behind their decisions.

Marty Martin July 11, 2016

Developing an Effective Revenue Cycle Meeting Agenda

An effective revenue cycle department meeting covers KPI updates, challenges and successes, and input from other department leaders as needed.

Ed Avis April 5, 2016

Ask the Experts: Staffing Models

Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?

HFMA April 5, 2016
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