Staff Development

Present Opportunities for Professional Growth

A clinical documentation improvement (CDI) advancement ladder is a useful mechanism for attracting and retaining top talent among clinical documentation specialists in an increasingly competitive market. 

Laura Jacquin August 2, 2017

Choosing the Right Leader Can Help Organizations Overcome Roadblocks to Results

Many organizations are establishing results management offices to guide outcomes, accountability, transparency, and responsibility. These offices serve as the primary oversight structure for driving cost transformation.

Tim Shoger August 1, 2017

Gamification: A New Tool for Improving the Performance of Healthcare Organizations

Through gamification, healthcare organizations can engage staff in performance improvement efforts by offering them nonmonetary incentives to pursue these efforts in the spirit of a game.

Brian D. Washburn July 31, 2017

Health System Develops Productivity and Quality Standards for Remote Employees

Texas Health Resources revenue cycle leaders measure productivity for remote workers by evaluating the daily number of accounts employees secure for insurance authorizations and pre-registrations.

Patti Consolver July 17, 2017

Texas Health Resources Work-from-Home Program Increases Productivity, Employee Satisfaction

Since 2013, the health system has allowed more than 300 revenue cycle staff members to work from home. Employee evaluations show that remote workers perform at 113 percent productivity, while staff working in the office perform at 108 percent of the expected productivity level.

Patti Consolver July 17, 2017

Hiring for Effective Post Service Revenue Cycle Performance

Revenue cycle leaders agree that positive, motivated candidates can overcome a lack of back-end knowledge and experience to become valuable employees.

Erin Murphy June 29, 2017

Finding Cost Savings in the Era of Value

The transition to value requires healthcare organizations to control costs while maintaining quality and patient satisfaction.

Brian Flynn June 26, 2017

Palliative Care Training Program Enhances Care Quality

Clifford Fullerton of Baylor Scott & White Health describes how expanding palliative care training to clinicians outside that specialty is a great step toward achieving the Quadruple Aim.

Clifford Fullerton June 20, 2017

Five Key Attributes of Leadership

Success of a healthcare organization depends on the ability of executives and management to motivate employees.

Steven Reed June 20, 2017

Putting Workforce Productivity in Perspective: Are You Taking What Matters into Account?

Advisory Board’s John Johnston discusses creating, and hitting, reasonable targets for workforce productivity.

John Johnston June 12, 2017
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