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Policies and Practices | Patient Financial Communications

Patient Friendly Billing Project

Policies and Practices | Patient Financial Communications

Patient Friendly Billing Project

The Patient Friendly Billing® project promotes clear, concise, and correct patient-friendly financial communications.

The Patient Friendly Billing® project promotes clear, concise, and correct patient-friendly financial communications. Learn more


Featured Reports

Reconstructing Hospital Pricing Systems – An overview of the hospital pricing system, its evolution, and the objectives driving pricing system reform

Consumerism in Health Care: Achieve a Consumer-Oriented Revenue Cycle – Providing patients timely estimates, communicating about financial assistance, and other consumer-focused practices

Strategies for a High-Performance Revenue Cycle – Ready-to-use ideas and critical practices for implementing and achieving revenue cycle excellence


Patient Friendly Billing e-Bulletin

HFMA's Patient Friendly Billing e-Bulletin, sponsored by Change Healthcare, provides practical how-to strategies and information for improving patient financial communications, achieving transparent pricing, and creating a more patient-friendly revenue cycle.

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More Patient Friendly Billing Resources


Patient Friendly Billing® is a proprietary trademark of Healthcare Financial Management Association, Copyright ©2019, Healthcare Financial Management Association, all rights reserved.

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Related Articles | Patient Financial Communications

News | Revenue Cycle

How 3 healthcare organizations are focusing on access and transparency to drive revenue cycle performance

Three winners of HFMA’s 2021 MAP Award share their innovative and effective strategies to build a strong revenue cycle amid uncertainty.

Article | Patient Access

How to engage with patients where they are by balancing automation with the human touch

As provider organizations develop sophisticated automated systems, they should also make sure patients always have an opportunity to talk with a real person in the organization, because patients tend to be drawn to organizations where they feel a personal connection. Providers should address this patient need by having dedicated staff whose role is to personally engage with patients.

Blog | Coronavirus

Most health plans have stopped waiving cost-sharing for COVID-19 treatments, report finds

Researchers with the Kaiser Family Foundation said more and more people likely will receive “significant medical bills” for COVID-19-related care.

Fact Sheet | Payment Reimbursement and Managed Care

Requirements Related to Surprise Billing Part I Summary of Interim Final Rule with Comment

HFMA presents a detailed summary of the interim final rules with comment period that amend and add to existing regulations to implement provisions of the No Surprises Act enacted as part of the Consolidated Appropriations Act, 2021.