News | Revenue Cycle

HFMA conference in New Orleans focuses on achieving a consumer-centric revenue cycle

News | Revenue Cycle

HFMA conference in New Orleans focuses on achieving a consumer-centric revenue cycle

A new framework showing how to achieve a consumer-focused revenue cycle is at the center of HFMA's Revenue Cycle Conference this spring.

At the conference, HFMA will formally introduce its Consumerism Maturity Model and Consumerism Maturity Index
Score (CMIS)
, including online tools. Incorporating HFMA’s consumerism-related best practices for patient financial communications, price transparency and medical account resolution, the model has three components:

  1. Consumer interaction channels
  2. Quality and accuracy
  3. Consumer experience

A healthcare organization’s CMIS will give leaders a view of where they are in the journey toward consumerism and what areas they should focus on for improvement, according to HFMA Director Todd Nelson. Leaders can then choose conference sessions that best
suit the needs identified in the assessment.

“This is really an aspirational model. The task force that developed this model does not expect anyone to have it all figured out; the model makes folks think about how they move forward,” he said. “One of the great parts about this conference is once they identify their areas of need, they can look at conference sessions specific to those areas.”

The conference features two breakout tracks (strategic and operational) with sessions around culture change, technology, analytics and other topics.

Why sending a team makes sense

To get the most out of the conference, Nelson recommends that organizations send a team. Discounts are available to organizations that do so.

“Revenue cycle is a team sport,” he said. “Sending a team of people to HFMA’s Revenue Cycle Conference will allow for rich discussions that make your revenue cycle much more effective.”

Lindsay Skowronski, executive director of revenue cycle at Indianapolis-based Indiana University (IU) Health, plans to bring what she calls a “think tank” group of 22 team members from her organization. IU Health has several active revenue cycle projects, and Skowronski said she’s hoping the conference will help her team develop innovative strategies to improve performance and gain knowledge that will take them forward in their careers. She believes investing in those she sees as the best and brightest will help IU Health with employee retention.

“We have a lot of great up-and-comers,” she said.

How to get the most from the conference

Opportunities to talk with peers about goals and challenges are always popular at HFMA conferences, Nelson said. At the Revenue Cycle Conference, attendees can participate in purposeful, facilitated conversations in small groups to learn from each other’s experiences. 

About the Author

Erika Grotto, CHFP, CRCR,

is a senior editor, HFMA, Westchester, Ill.

Sign up for a free guest account and get access to five free articles every month.

Advertisements

Related Articles | Revenue Cycle

How To | Cost Effectiveness of Health

Cost Effectiveness of Health Report, December 2021

The December HFMA’s Cost Effectiveness of Health Report, sponsored by Kaufman Hall, leads off with the fourth and final report for 2021 in HFMA’s Healthcare 2030 series, focused on the long-term direction of strategic investment for hospitals and health systems. Also included are an article describing a new “employer-friendly” model of center of excellence and a commentary on how the FDA’s accelerated approval process may unintentionally be increasing the nation’s drug expense.

Sponsored Content | Revenue Cycle

No Surprises Act: Short-term and long-term operational areas of focus

How To | Cost Effectiveness of Health

6 ways to ease physicians’ burden from coding, documentation and risk adjustment

The COVID-19 pandemic has heightened the need for U.S. health systems to gain physician cooperation in documenting and coding patient risk. Yet these organizations also should be mindful of the administrative burden many physicians feel from having to perform these processes, which has contributed to feelings of burnout among them. This article describes six steps hospitals and health systems can take to help ease the administrative burden for physicians, which is necessary to ensure the future quality and effectiveness of the nation’s healthcare system.

News | Financial Leadership

HFMA Chair Tammie Jackson: Finance professionals can help the healthcare industry chart a better, more equitable future

The pivot point marked by the COVID-19 pandemic is a chance for healthcare leaders to guide the industry in a direction that better serves all demographics, said HFMA National Chair Tammie Jackson.