Article | Business Intelligence

Syntellis: A trusted leader for software, data and analytics

Sponsored by Syntellis
Article | Business Intelligence

Syntellis: A trusted leader for software, data and analytics

How do you help healthcare organizations navigate the biggest challenges in healthcare?

Syntellis, formerly Kaufman Hall Software, offers industry-leading software, data and analytics solutions to help healthcare organizations elevate clinical and financial performance.

Our Axiom and Connected Analytics software suite includes budgeting, planning, financial management, cost accounting, decision support, reporting and clinical analytics tools that drive performance and improve outcomes. These innovative, proven solutions help healthcare leaders address challenges with actionable insights and agility, which is why more than 450,000 users rely on our software to improve financial performance. It’s also how we earned the HFMA Peer Review designation for six consecutive years.

We partner with more than 2,500 hospitals and health systems, leveraging our collective 1,100 years of expertise, to help organizations surpass their performance and clinical improvement goals.

What advice would you offer to healthcare leaders when choosing among vendors?

A vendor should provide more than just technology. You should look for a partner committed to your success before, during and after the product purchase. To identify a true partner, look to outside sources for unbiased information. Consider ratings from trusted independent organizations, such as HFMA Peer Review, Gartner, BPM Partners and Black Book. Ask for referrals from peer organizations and financial professionals you trust.

It’s also valuable to review information the vendor publishes. Does the company regularly share information that’s relevant and valuable to you and the healthcare industry? Do subject matter experts offer their perspective on market trends? Syntellis is an acknowledged healthcare thought leader, publishing dozens of industry reports, articles, case studies and e-books each year that are extensively referenced by industry and mainstream news sources.

What is some advice you can give providers for a successful implementation of a new product or service?

Ask if implementation professionals work directly for the vendor and have real-world experience working for healthcare organizations. Vendors invest in your success by recruiting and hiring experts who can ask and answer questions from your perspective and make recommendations based on first-hand finance experience at top-tier hospitals and health systems. That expertise will guide you to industry best practices for transforming planning processes and financial performance. Be wary of software vendors that use third parties to implement their software as they usually lack deep technical and healthcare expertise and may dodge accountability when problems arise.

Before starting implementation, talk with the vendor’s existing clients that are similar in size and service lines to your organization. Questions to ask include: How was their implementation experience? Is the support team responsive and knowledgeable? What post-implementation support and training are offered? 

Quick Facts

  • Number of years on the Short List: 6 years
  • 100% of respondents say they would recommend Axiom to colleagues

About Syntellis Performance Solutions

Syntellis Performance Solutions, previously Kaufman Hall Software, provides innovative enterprise performance management software, data and analytics solutions for healthcare organizations. Our solutions include enterprise planning, cost and decision support and financial and clinical analytics tools to elevate organizational performance and transform vision into reality. With more than 2,800 organizations and 450,000 users relying on our Axiom and Connected Analytics software, combined with Number One rankings from Black Book Research and an HFMA Peer Review designation for six consecutive years, our proven industry expertise helps healthcare providers acquire insights, accelerate decisions and advance their business plans.

To learn more about HFMA's Peer Review program, visit hfma.org/peerreview

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