2. What can members expect from the new platform?
Mirabelli: In the older iteration, it was really confusing and hard to find what you were looking for, so now before you even get into a course, you’ll find much better organization and navigation. The catalog will all be in one place and easier to search. You’ll also get personalized suggestions for learning paths and courses. We’ve added a gamification aspect, too, so learners can earn trophies and status in the system.
One of the aspects of the new system we’re very excited about is the ability to white-label courses to our Enterprise member organizations. Among other things, they’ll be able to use our tools to do simulations where employees demonstrate skills and employees will get real-time feedback from their managers.
3. What’s the future of online learning for HFMA?
Mirabelli: Right now we’re focused on porting content from one system to the other, so while it will be a much-improved experience, we’ll be going back and refreshing many courses in 2021. However, we’ve already done overhauls of two important courses, including “HFMA’s Business of Health Care®” and “Denials Management.” Those two modules are good examples of what we’re capable of moving forward.
Thinking long term, this new system is perfectly designed to meet the challenges today and tomorrow. Given where we are with this pandemic, there will have to be more online learning, and our system will be more interactive and more engaging and allow us to embrace the way members want to learn today.