News | Revenue Cycle

HFMA presents the 2021 MAP Award for High Performance in Revenue Cycle to 32 organizations

News | Revenue Cycle

HFMA presents the 2021 MAP Award for High Performance in Revenue Cycle to 32 organizations

The award was presented in five categories, ranging from physician practices and critical access hospitals to integrated delivery systems.

Thirty-two hospitals and health systems were honored June 29 with HFMA’s MAP Award for High Performance in Revenue Cycle.

Presented as part of HFMA’s Annual Conference Virtual Preview, the awards recognize organizations that have used innovative and effective strategies to achieve excellence in revenue cycle performance in 2020-21. Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues. 

MAP Award winners are selected based on their demonstrated ability to:

  • Meet industry-standard revenue cycle benchmarks as measured by HFMA’s MAP Keys
  • Implement the patient-centered recommendations and best practices described in HFMA’s Healthcare Dollars & Sense initiatives
  • Achieve outstanding patient satisfaction

As announced by Mike Allen, FHFMA, CPA, Past Chair of HFMA and CFO of OSF Healthcare, and Tammie Jackson, FHFMA, CHFP, HFMA’s 2021-22 National Chair, the winners spanned five categories:

Physician Practice Management (5 winners)

Genesis Medical Group, LLC, Zanesville, Ohio

Norton Medical Group, Louisville, Ky.

Privia Medical Group, Arlington, Va.

State of Franklin Healthcare Associates, Johnson City, Tenn.

Virginia Eye Institute, Richmond

Critical Access Hospitals (4 winners)

Cass County Memorial Hospital, Atlantic, Iowa

Dignity Health – Mercy Medical Center Mt. Shasta (Calif.)

Henry County Health Center, Mount Pleasant, Iowa

Van Diest Medical Center, Webster City, Iowa

Individual Hospitals (7 winners)

Dignity Health – Community Hospital San Bernardino (Calif.)

Houston Physicians Hospital, Webster, Texas

Legacy Good Samaritan Medical Center, Portland, Ore.

Princeton Baptist Medical Center, Birmingham, Ala.

South Shore Health, South Weymouth, Mass.

The Valley Hospital, Ridgewood, N.J.

University of Texas MD Anderson Cancer Center, Houston

Hospital Systems (12 winners)

Adena Health System, Chillicothe, Ohio

Bellin Health, Green Bay, Wis.

Bon Secours Mercy Health, Cincinnati

The Christ Hospital Health Network, Cincinnati

Cottage Health, Santa Barbara, Calif.

Mass General Brigham, Somerville, Mass.

Methodist Health System, Dallas

OhioHealth, Columbus

Spectrum Health, Grand Rapids, Mich.

St. Elizabeth Healthcare, Edgewood, Ky.

ThedaCare, Inc., Appleton, Wis.

Trinity Health of New England, Hartford, Conn.

Integrated Delivery Systems (4 winners)

Baylor Scott & White Health, Dallas

Presbyterian Healthcare Services, Albuquerque, N.M.

Saint Francis Health System, Tulsa, Okla.

SCL Health, Broomfield, Colo.

Meaningful recognition

"Cass County Memorial Hospital is extremely honored to be recognized for this great achievement in the area of our revenue cycle,” Cindy Petty, revenue cycle director at the critical access hospital, said in an HFMA news release. “Across our organization, the dedication and support of our entire revenue cycle team has helped us become a high-performing organization.”

Allen saluted the winners, along with 17 organizations that received the MAP Certificate of Recognition in Revenue Cycle Achievement.

“Your commitment to revenue cycle performance excellence and patient-friendly business practices — in the midst of a pandemic, no less — is truly remarkable,” he said during the video announcement of the awards.

“As our nation emerges from the COVID-19 pandemic, the consumer-friendly business practices exemplified by our 2021 winners are more important than ever,” HFMA President and CEO Joe Fifer, FHFMA, CPA, said in the release. “Kudos to all of the MAP Award winners.”  

The MAP Award winners will be celebrated as part of HFMA’s in-person Annual Conference event, Nov. 8-10 in Minneapolis.

About the Author

Nick Hut

is a senior editor with HFMA, Westchester, Ill. (

Sign up for a free guest account and get access to five free articles every month.


Related Articles | Revenue Cycle

How To | Cost Effectiveness of Health

Cost Effectiveness of Health Report, December 2021

The December HFMA’s Cost Effectiveness of Health Report, sponsored by Kaufman Hall, leads off with the fourth and final report for 2021 in HFMA’s Healthcare 2030 series, focused on the long-term direction of strategic investment for hospitals and health systems. Also included are an article describing a new “employer-friendly” model of center of excellence and a commentary on how the FDA’s accelerated approval process may unintentionally be increasing the nation’s drug expense.

Sponsored Content | Revenue Cycle

No Surprises Act: Short-term and long-term operational areas of focus

How To | Cost Effectiveness of Health

6 ways to ease physicians’ burden from coding, documentation and risk adjustment

The COVID-19 pandemic has heightened the need for U.S. health systems to gain physician cooperation in documenting and coding patient risk. Yet these organizations also should be mindful of the administrative burden many physicians feel from having to perform these processes, which has contributed to feelings of burnout among them. This article describes six steps hospitals and health systems can take to help ease the administrative burden for physicians, which is necessary to ensure the future quality and effectiveness of the nation’s healthcare system.

News | Financial Leadership

HFMA Chair Tammie Jackson: Finance professionals can help the healthcare industry chart a better, more equitable future

The pivot point marked by the COVID-19 pandemic is a chance for healthcare leaders to guide the industry in a direction that better serves all demographics, said HFMA National Chair Tammie Jackson.