Key Questions for Achieving Systemness

March 21, 2017 2:52 pm

Here are some key questions to consider regarding the creation of
systemness within a health system’s revenue cycle:

  • Is the organization’s governance or decision-making structure clearly defined and flexible enough to meet the need for rapid change?
  • Are there significant differences in performance levels among areas of the revenue cycle?
  • Is the vision of optimal revenue cycle performance shared at all levels of the organization?
  • Are communication pathways being used regularly and often to inform, direct, and hold employees accountable?
  • Do processes and accountability measures vary across the organization?
  • Is the organization considering new payment models that require increased coordination between the business areas?
  • Is there a clear view of overall payer and vendor performance or root causes of denials?

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