Jill Geisler
About the Author
Jill Geisler
Latest Work
Jill Geisler: Make sure your written communication hits the mark
The best leaders are good communicators, whether speaking or writing. That’s why it’s important to periodically assess how well you’re performing in this area. My last column offered tips to improve your presentations. This one is designed to help upgrade your writing game, focusing on memos, email and social media. 1 Maximize memo impact Whether…
Jill Geisler: 9 tips for healthcare finance leaders looking to improve their presentation skills
Do professional public speakers get nervous? Absolutely — but they don’t let it show. That’s what I teach to both students and front-line leaders who want to be better communicators. I draw on my background. My first career was as a broadcast reporter and anchor before moving into management. Today, I moderate U.S. Senate and…
Jill Geisler: 8 proactive ways to keep your top performers engaged
Here’s to the best performers on your team. Their high standards, reliability, creativity and problem-solving skills are a joy to behold. They’re your self-starters, your pacesetters, your go-to people — the ones who’d leave a big hole in the operation if you lost them. And you surely don’t want to lose them. That’s why managers…
Jill Geisler: Tips on how to be an accessible, approachable leader
Ask people about the leaders they most admire, and they’re likely to describe someone who’s not only smart and strategic, but also approachable and accessible. Those respected leaders make that aura of warmth and welcome look easy, but we know the real story. It’s hard work. And it isn’t getting easier. Tackling business, technology, regulatory…
Jill Geisler: 8 ways to lead a team, not a silo
Have you ever worked in an organization where departments or divisions don’t get along well? You might assume it’s caused by old grudges or personality conflicts. But take a closer look. It’s often a leadership issue — and specifically when leaders may have allowed or even encouraged their staff to work as a silo instead…
Jill Geisler: 6 things good leaders don’t do when delivering bad news
Don’t you just love those days when it feels great to be a manager? That’s when business is humming, quality is high, and your team is happy. As a leader, you have the delightful job of sharing success stories with everyone involved. Life is good. And then there are the far less pleasant days. In…
Jill Geisler: The best healthcare finance leaders are also great coaches
When we become managers, we start with assumptions about our role. We may believe that, as the person in charge, we need to a be a decision-maker, problem-solver, idea person and quality controller. That’s a good list. But it’s incomplete. Working with managers for many years, I’ve learned that the best leaders also aspire to…
Jill Geisler: Leaders need to master the art of strategic interruption
We know that clear, effective communication is an essential leadership skill. Your messages convey a vision for the team. They describe what success looks like. They rally the troops. They also can make or break someone’s day. That’s why it’s important to be thoughtful about your approach to communication ― like knowing when and how…
Jill Geisler cautions healthcare finance leaders to beware of blind spots and biases
You’re a good leader. You work hard, care deeply and want your people to succeed. You take part in trainings and programs to elevate your skills and the culture you lead. You read columns like this to pick up management tips. And you don’t stop reading when you get to the uncomfortable message of this…
Jill Geisler: 4 ways to give positive feedback with impact
May I give you a pleasant assignment? Think about a high performer on your team. Next, write a few bullet points about what that person does to earn your high regard. Finally, take 90 seconds and format it as a message to that person. This is a class exercise I use when teaching managers about…