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Chief Financial Officer
Franciscan Health Physicians
Baton Rouge, LA
Franciscan Missionaries of Our Lady Health System (FMOLHS), a nearly $4 Billion integrated delivery network, based in Baton Rouge, Louisiana, is in search of their first Chief Financial Officer (CFO) for their multi-state physician enterprise.
Franciscan Health Physicians (FHP) includes over 1,200 providers, 70+ specialties, and 257 locations serving adult and pediatric patients across Louisiana and Mississippi. As well as a growing Clinically Integrated Network that currently represents over 120,000 covered lives.
The CFO will report to the EVP and System CFO, FMOLHS and partner closely with the President of FHP, in managing and improving the financial performance of the medical group, reporting trends, and providing recommendations to the executive leadership team. This includes administering the general financial, accounting, budget and reporting/analytic functions, streamlining practice operations, ensuring strategy alignment, and supporting the reach and future growth of the medical group into new markets and specialties.
This is an excellent opportunity for a values oriented finance leader who enjoys team building and collaborating with colleagues to fully integrate financial operations, optimize systems, and maximize the investments and reimbursements for the medical group. Candidates should be well versed in contemporary healthcare financial management in ambulatory and physician practice settings, and should have significant experience leading finance teams in a similarly complex environment.
How to Apply:
Interested parties can apply directly through the WittKieffer Candidate Portal, or by sending resumes, confidential nominations, and inquiries to Daniel Young and Kyle Wiederhold through the office of James Vance via email: [email protected].
Vice President of Patient Financial Services and Vice President of Patient Access
Carle Health System
Carle Health, located in Urbana, Illinois, seeks two dynamic, innovative, and metric-driven executives to serve as Vice President, Patient Access and Vice President, Patient Financial Services. Both roles offer exceptional opportunities to have a significant impact and become a member of an innovative team at one of the nation’s most respected fully integrated health systems. Carle Health prides itself as a national leader while maintaining a central role in the community, providing an outstanding level of care with the use of clinical information technology to improve the quality and safety of care. Carle Health is an integrated system of healthcare services, which includes a five-hospital system, multi-specialty physician groups, as well as Carle Illinois College of Medicine and the Stephens Family Clinical Research Institute. The system consists of five hospitals with 827 beds, multi-specialty physician group practices with more than 1,000 doctors and advanced practice providers, and health plans, including FirstCarolinaCare and Health Alliance.
The Vice President, Patient Access will provide enterprise leadership for patient and customer services encompassing patient access. The successful candidate will have ten or more years of demonstrated success in progressive patient access leadership roles as part of a complex and integrated health system that includes physician groups and hospitals. Advanced certifications are required, and a Master’s degree in a relevant discipline is preferred. Experience and knowledge of clinical operations are essential, and experience and/or certification with revenue cycle in an EPIC environment are preferred.
The Vice President, Patient Financial Services will manage and facilitate the business office’s revenue cycle and related functions. This leader will be responsible for monitoring and managing staff adherence to national and payer-specific claims processing regulations and is responsible for the oversight, optimization and day-to-day operation to ensure the department maximizes cash flow and minimizes bad debt. Ideal candidates for both positions will be technically strong but also able to think strategically, develop a vision for the future, and be a part of building a high-caliber revenue cycle organization.
Inquiries, nominations and applications are invited. Please direct all application materials to Sarah Zielke or Katie Mazzuckelli via the WittKieffer Candidate Portal.
For the Vice President, Patient Access, connect to the WK candidate portal here:
For the Vice President, Patient Financial Services role, connect to the WK candidate portal here:
Carle values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Patient Access Manager
Who we are:
Orlando Health is a 3,238-bed system that includes 18 hospitals and emergency departments. The system also includes nine specialty institutes in aesthetic and reconstructive surgery, cancer, colon and rectal, digestive health, heart and vascular, neuroscience, orthopedics, rehabilitation, weight loss, and bariatric surgery. Orlando Health is home to over 100 adult and pediatric primary care practices, skilled nursing facilities, an in-patient behavioral health facility under the management of Acadia Healthcare, and over 60 outpatient facilities. More than 4,000 physicians, representing over 100 medical specialties and subspecialties, have privileges across the Orlando Health system, which employs 25,000+ team members and 1,200+ physicians. The mission of Orlando Health South Lake Hospital is to improve the health and quality of life of the individuals and communities in South Lake County. We are dedicated to a patient-centered continuum of care that provides peace of mind from diagnosis through recovery. Our facilities, advanced treatments and procedures, as well as our highly qualified staff make South Lake Hospital an exceptional health care institution.
The Patient Access Manager at Orlando Health South Lake Hospital is responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
- Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
- Four years (4) of Patient Access (Patient Business) experience required.
- One year (1) supervisory, lead or preceptor experience required.
Responsibilities of all employees:
- Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Develops goals and objectives.
- Plans, organizes, and directs department activities.
- Establishes and implements policies and procedures for department operations.
- Responsible for the management of all on-site staff in Human Resource-related functions.
- Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
- Keeps administration informed of department activities, needs, and problems.
- Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
- Prepares departmental budget and ensures department operates within allocated expense structure.
- Responsible for site accounts receivable.
- Maintains appropriate statistical information.
- Establishes and maintains intra/interdepartmental communication.
- Networks within site facility to build physician and administrative relationships.
- Provides vision, direction, planning, and support to Administrators.
- Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
- Participates in administrative and management meetings and attends other meetings as necessary.
- Develops and maintains records, reports, and files.
- Maintains good payer relationships.
- Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
- Ensures implementation of process improvements.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Handles special projects for Patient Financial Services as necessary.
- Assume the responsibility for professional growth and development and continuing education.
- Conducts department meetings/in-services.
- Represents Orlando Health through community interaction.
- Performs other duties as assigned.
Vice President, Revenue Cycle
Chapters Health System
Temple Terrace, Florida
The Vice President of Revenue collaborates with the CFO on an array of initiatives to optimize revenue cycle and strategically position the health system for the future, while guiding a team of employees responsible for billing, claims follow up, collections, payment posting, verification and authorization, revenue cycle systems, and other revenue cycle functions for the health system’s hospices, home health agencies, and medical practices.
- Bachelor’s degree in Accounting, Business Administration, Healthcare Administration or related field
- Master’s degree preferred
- Minimum of ten (10) years of healthcare Revenue Cycle experience including management experience
- Minimum three (3) years’ experience of developing strong provider network to include contracting for managed care and/or integrated provider systems
- Credentialing experience preferred
- Must be an analytical problem solver that effectively utilizes available resources to exceed department and Company objectives
- Experience leading large scale business transformation projects or implementations
- Ability to communicate with individuals at all levels including senior executives
- Strong leadership, presentation, negotiation, and communication (verbal and written) skills
- Extensive knowledge of governmental program guidelines
- Extensive knowledge of HCPCS, ICD, CPTs, Revenue Codes, DRG, payment methodologies, and managed care operations
- Ability to compile and analyze data and to make decisions that support department and Company objectives
- Ability to work with various financial and clinical departments collaboratively PC proficient (Word, Excel, Access, PowerPoint, Outlook, etc.) and multi-system applications
Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices.
- Observe the Company’s health, safety and security practices.
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Use resources in a fiscally responsible manner.
- Promote the Company through participation in community and professional organizations.
- Participate proactively in improving performance at the organizational, departmental and individual levels.
- Improve own professional knowledge and skill level.
- Advance electronic media skills.
- Support Company research and educational activities.
- Share expertise with co-workers both formally and informally.
- Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Leadership Success Factors:
- Express thoughts and ideas clearly.
- Adapt communication style to fit audience.
- Originate action to achieve goals.
- Management Identification.
- Identify with and accept the problems and responsibilities of management.
- Make realistic decisions based on logical assumptions which reflect factual information and consideration of organizational resources.
- Planning, Organizing and Controlling.
- Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.
- Monitors results.
- Use appropriate interpersonal styles and methods in guiding others toward task accomplishment.
- Work Standards.
- Set high goals or standards of performance for self and others.
- Compel others to perform.
- Tolerance for Stress.
- Maintain stability of performance under pressure and/or opposition.
- Generates and/or recognizes imaginative, creative solutions in work related situations.
- Allocate decision making and other responsibilities effectively and appropriately.
- Staff Development.
- Develop the skills & competencies of subordinates.
- Organizational Sensitivity.
- Perceive the impact and the implications of decisions on other components of the organization.
- Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
- Educate and monitor staff regarding their own and the organization’s responsibilities for regulatory compliance.
- Make recommendations related to quality program / business improvements; develop subsequent performance measurements and report on performance.
- Responsible for solution planning including defining scope and planning for new solutions.
- This includes determining how to measure business results, modeling current/future business processes, gathering business requirements and identifying the organizational changes required to successfully realize the benefits of the solution.
- Drive decision making process by performing detailed cost/benefit analysis, presenting and evaluating solution options, and driving consensus among key stakeholders.
- Work with corporate leadership team to develop a strategy that drives continuous business process improvement for growing revenue and mitigating denials.
- Ensure that Revenue Cycle processes are compliant with governmental and regulatory requirements (in conjunction with support and advisory consultation from Corporate Compliance), reimbursement and internal audit issues in a timely manner.
- Coordinate and oversee the Revenue Cycle operating revenue budget.
- Provide leadership to the following areas: Patient Accounts, Revenue Cycle Systems and Claims Processing, Provider Network, Contracting and Credentialing.
- Strategically identify and communicate the critical success factors necessary for the departments to support organizational goals.
- Plan and coordinate the maintenance and monitoring of internal controls surrounding these functions.
- Accountable for the profitable and efficient operations of Patient Accounts and Claims Processing and monitoring financial performance on a regular basis.
- Provide leadership for the overall functions of Patient Accounts to ensure maximization of cash flow and accounts receivables while improving patient, physician and other customer relations.
- Create and implement dashboard reporting to corporate and subsidiary stakeholders trending root cause(s) associated with cash flow, accounts receivable and claims processing for process improvement initiatives to reduce re-work and cycle time from service to billing and/or payment of claims to care partners.
- Partner with third party administrator and identify ongoing system automation opportunities for claims processing to reduce cost and increase care partner satisfaction.
- Responsible for developing and implementing contracting strategies for providers, facilities, and managed care organizations.
- Responsible for the establishment, in conjunction with the CFO, payer contracting financial criteria including payment methodology, rates, compliance monitoring and monitoring of financial performances.
- Coordinate the negotiation and renegotiation of provider contracts in conjunction with legal counsel and operation staff.
- Evaluate provider network and make recommendations to senior leadership regarding network development with the intension of reducing cost while insuring appropriate patient access to care.
- Responsible for provider network and expansion ensuring program needs are met.
- Oversee medical staff managed care credentialing and re-credentialing.
- Coordinate and supervise credentialing audits and on-site reviews.
- Maintain current knowledge of credentialing standards, regulations and contract requirements.
- Frequently review and update departmental credentialing policies and procedures, Medical Staff Bylaws and Rules and Regulations to ensure they remain compliant with Joint Commission standards.