Certified Revenue Cycle Representative (CRCR)

HFMA’s Certified Revenue Cycle Representative (CRCR) program is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Learners will gain knowledge, competencies, and productivity with best-practices recommendations to positively impact the revenue cycle and enhance the patient experience. CRCR earners help set the standards of performance for revenue cycle staff proving a high level of revenue knowledge and expertise has been reached. Individuals will be better prepared to decrease receivables, reduce denials, and work more efficiently in the revenue cycle role. One or more years of experience in revenue cycle activities is recommended.

INTERNATIONAL: If you are interested in the CRCR-GCC (Gulf Cooperation Council), enroll in that version via the catalog.

Learning Objectives:

After this program, you will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance
• Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover

Program Outline & Assessment:

Outline:

• Unit 1: Revenue Cycle in Health Care
• Unit 2: Pre-Service – Financial Care
• Unit 3: Time of Service – Financial Care
• Unit 4: Post-Service – Financial Care

Assessment Information: This online program includes a key concepts guide, course modules and a certification assessment. The assessment has 75 multiple-choice questions, and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You’ll have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on each unit of the online program.

CPE Information:

CPE Award Amount: 14.0

Program Level: Intermediate

Program Prerequisite:
Experience with and understanding of general revenue cycle operations and processing, including workflows and processes for patient access, patient registration, billing, claims management, and patient communications and financial discussions.

Recommended Experience: One or more years of experience in revenue cycle activities.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours:
0.5 Behavioral Ethics – 2.0 Finance – 11.5 Specialized Knowledge

Content last revised: May 2023

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, [email protected].

Testimonials:

“With HFMA and CRCR I was able to enhance my learning experience and use some of that knowledge during my internship to help write some new policies and work on how we communicate with our patients.” 

– Morgan Coker, Revenue Cycle Manager

ACE College Credit for Students:

A Student member of HFMA? The American Council on Education’s College Credit Recommendation Service (ACE CREDIT®) has evaluated and recommended college credit for the Certified Revenue Cycle Representative (CRCR) program.

Earn college credit. Take one less class! Student members of HFMA can earn 1 college credit outside the classroom when successfully completing the Certified Revenue Cycle Representative (CRCR) program.

Level:Lower-Division Baccalaureate

Credits: 1

Subject: Introduction to health care finance

Healthcare Financial Management Association (HFMA) (acenet.edu) – ACE National Guide

General Program Information | Certification Maintenance Information