Patient Friendly Billing E-Bulletin: July 2017
Cone Health Overhauls Patient Engagement Strategy
An overhaul of Cone Health’s patient engagement approach yielded a 32 percent increase in the number of patient payments during a two-year period. Part of the revamped approach was a new patient statement design and a web portal that contributed to a $13 million increase in patient cash collections during a two-year period.
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Let Data Drive the Design
Methodical patient statement design approaches can boost patient engagement in the payment process.