CHRISTUS Health System introduced a paperless check-in process that received almost unanimous positive patient satisfaction rates. Within six months of completing the launch systemwide, per-patient revenues increased by 5.9 percent, which more than covered the expense of the digital check-in technology. The biggest benefit of digital check-in, says CFO Bob Karl, is that more data is captured with greater accuracy. “We are eliminating a lot of errors that come from taking paper and having someone at the front desk enter the information.”
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