Tag: Action Brief

Let Data Drive the Design

Healthcare providers can use methodical statement design approaches to successfully engage patients in the billing process. 

Bryce Bruner July 14, 2017

Cone Health Overhauls Patient Engagement Strategy

New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.

Lola Butcher July 14, 2017

Patient Friendly Communications E-Bulletin: May 2017

In the May 2017 issue of Patient Friendly Communications you'll read a case study about  award-winning patient friendly communication and best practices for securing patient data.

HFMA May 19, 2017

Top Patient Concerns About Medical Bills

Patients named seven areas that concern them the most about their healthcare billing statements.

HFMA May 19, 2017

Using Human-Centered Design for Patient Statements

A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.

Lola Butcher May 19, 2017

Best Practices for Securing and Protecting Patients’ Financial Data

When we think about data breaches, attacks on major retailers often come to mind. Yet, between 2010 and 2015, criminal attacks on healthcare data increased by 125 percent. In 2016 alone, there were 329 significant data breaches exposing more than 16 million records.

Gary Word May 19, 2017

Patient Friendly Billing E-Bulletin: March 2017

View the contents of HFMA's Patient Friendly Billing E-Bulletin March 2017 issue.

HFMA March 17, 2017

Personalizing Statements to Enhance Patient Engagement

UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.

Lola Butcher March 17, 2017

A Closer Look at Effective Early-Out Strategies

Healthcare organizations are catching up with other industries in their approaches to patients as consumers and the customer experience. Emerging alternatives to traditional billing and collections practices can increase timely patient payments while building strong patient relationships.

Linda Glidewell March 17, 2017

Patient Friendly Billing E-Bulletin: January 2017

View the contents of HFMA's Patient Friendly Billing E-Bulletin January 2017 issue.

HFMA January 20, 2017
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