Operations Management

Establishing Quality Interactions With Patients

One emergency medicine physician group raised its patient satisfaction scores from below the 20th percentile to the 99th percentile.

HFMA January 9, 2017

A Physician’s Advice on Protecting Productivity and Boosting Patient Satisfaction

A physician gives advice on protecting productivity and boosting patient satisfaction.

HFMA January 9, 2017

How First Physician Corp. Turned Around Its Patient Satisfaction Scores

One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.

Laura Ramos Hegwer January 9, 2017

How First Physician Corp. Turned Around Its Patient Satisfaction Scores

One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.

Laura Ramos Hegwer January 9, 2017

Getting Ready for 2017: Five Focus Areas for Medical Groups

Medical groups should focus on five key areas to optimize their position in 2017, with challenges looming in the areas of payment, consumer engagement, population health management, and provider alignment.

Lucy Zielinski January 9, 2017

Getting Ready for 2017: Five Focus Areas for Medical Groups

Medical groups should focus on five key areas to optimize their position in 2017, with challenges looming in the areas of payment, consumer engagement, population health management, and provider alignment.

Lucy Zielinski January 9, 2017

NYU Langone Medical Center Achieves Cost Reductions Through Rehab Fine-Tuning

Early mobilization and other strategies cut length of stay, acute rehab utilization, and post-acute costs. The medical center’s ICU project alone yields $1.5 million in savings.

Robert Fojut November 15, 2016

CHECK Targets Chronic Care Costs For Children

A care coordination program targeted toward children with chronic conditions who are also on Medicaid aims to reduce healthcare costs and improve patient engagement and outcomes.

HFMA November 10, 2016

Leveraging the Lab to Achieve Strategic Objectives

Organizations like Henry Ford Health System are using technology and collaborative partnerships to showcase their labs’ value.

Laura Ramos Hegwer November 10, 2016

You Can’t Manage What You Can’t Measure: A Practical Guide for Population Health Management

Measuring population health strategies requires combining diverse sets of data, thinking like a payer, and identifying gaps in care.

Christian Wieland October 5, 2016
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