Operations Management

Ask the Experts: Customer Service

Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?

HFMA October 5, 2016

Forum Webinar: How to Identify and Eliminate the Hidden Costs of Poor Quality

During this Sept. 8, 2016, HFMA Forum webinar, a health system CEO and chair of surgery discussed how finance and clinical leaders can work together to identify and eliminate quality-related costs.

HFMA September 22, 2016

Ask the Experts: Behavioral Health Revenue Cycle

Please explain the significant differences and challenges inherent in behavioral health revenue cycle.

HFMA August 9, 2016

Ask the Experts: Physician Office Staffing

At what size should a medical practice consider hiring a controller and what is the current salary for such a position?

HFMA August 9, 2016

How Emory Clinic Uses Game-Based Principles to Boost Productivity

Leaders at Emory Clinic use gamification techniques to improve revenue cycle staff performance. In three months, A/R staff increased their productivity by 7.9 percent, trimmed six days from net days in A/R, and increased net payments by 6.2 percent.

Laura Ramos Hegwer July 11, 2016

When Leading and Managing Others: First Do No Harm

A five step model helps leaders focus on the potential ethical issues behind their decisions.

Marty Martin July 11, 2016

Making ACO Participation Pay Off

Delaware Valley ACO’s emphasis on improving care while lowering costs has proven effective, demonstrated by an increase in members from 5,000 to 200,000 in three years.

Chris Anderson May 10, 2016

Ask the Experts: 340B Status

What tips or strategies can you offer related to managing our SSI ratio as it relates to maintaining our 340B drug assistance status?

HFMA May 10, 2016

Developing an Effective Revenue Cycle Meeting Agenda

An effective revenue cycle department meeting covers KPI updates, challenges and successes, and input from other department leaders as needed.

Ed Avis April 5, 2016

Ask the Experts: Staffing Models

Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?

HFMA April 5, 2016
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