Ask the Experts: Customer Service
Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?
Forum Webinar: How to Identify and Eliminate the Hidden Costs of Poor Quality
During this Sept. 8, 2016, HFMA Forum webinar, a health system CEO and chair of surgery discussed how finance and clinical leaders can work together to identify and eliminate quality-related costs.
Ask the Experts: Behavioral Health Revenue Cycle
Please explain the significant differences and challenges inherent in behavioral health revenue cycle.
Ask the Experts: Physician Office Staffing
At what size should a medical practice consider hiring a controller and what is the current salary for such a position?
How Emory Clinic Uses Game-Based Principles to Boost Productivity
Leaders at Emory Clinic use gamification techniques to improve revenue cycle staff performance. In three months, A/R staff increased their productivity by 7.9 percent, trimmed six days from net days in A/R, and increased net payments by 6.2 percent.
When Leading and Managing Others: First Do No Harm
A five step model helps leaders focus on the potential ethical issues behind their decisions.
Making ACO Participation Pay Off
Delaware Valley ACO’s emphasis on improving care while lowering costs has proven effective, demonstrated by an increase in members from 5,000 to 200,000 in three years.
Ask the Experts: 340B Status
What tips or strategies can you offer related to managing our SSI ratio as it relates to maintaining our 340B drug assistance status?
Developing an Effective Revenue Cycle Meeting Agenda
An effective revenue cycle department meeting covers KPI updates, challenges and successes, and input from other department leaders as needed.
Ask the Experts: Staffing Models
Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?