Operations Management

Lessons from a Leading ACO Performer

Strategies ranging from aligned partnerships to investments in technology to provider and patient education have helped Banner Health Network thrive in the Pioneer Accountable Care Organization program.

Elizabeth Barker January 24, 2017

TeleNICU Offers High-Value Care to Tiniest Patients

Mitch Hall of Children’s Health in North Texas describes a TeleNICU program that helps the tiniest pediatric patients, delivering high-quality care at an affordable rate.

Mitch Hall January 20, 2017

Treating the Mind and Body as One

U.S. health plans are pursuing ways to integrate behavioral health care and primary care with the goal of improving care for patients with mental health conditions.

Ceci Connolly January 19, 2017

Taking a Systematic Approach to Hospital Policy Development

Hospitals can develop effective policies by developing a “policy on policies,” taking into consideration content guidelines, making policies easily accessible by all staff, and considering how staff will interpret the policy language.

J. Stuart Showalter, JD, MFS January 17, 2017

Improving Health and Financial Outcomes With Evidence-Based Clinical Decision Support

Joe Guerriero explores provider use of evidence-based clinical decision support tools.

Joe Guerriero January 10, 2017

Healthcare Innovation: What’s the Return on Value?

Healthcare finance leaders have an opportunity in 2017 to shape the future for U.S. health care by helping populations, organizations, and individuals to thrive.

Daniel R. Verdon January 9, 2017

Establishing Quality Interactions With Patients

One emergency medicine physician group raised its patient satisfaction scores from below the 20th percentile to the 99th percentile.

HFMA January 9, 2017

A Physician’s Advice on Protecting Productivity and Boosting Patient Satisfaction

A physician gives advice on protecting productivity and boosting patient satisfaction.

HFMA January 9, 2017

How First Physician Corp. Turned Around Its Patient Satisfaction Scores

One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.

Laura Ramos Hegwer January 9, 2017

How First Physician Corp. Turned Around Its Patient Satisfaction Scores

One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.

Laura Ramos Hegwer January 9, 2017
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