Patient Access

3 reasons healthcare providers are eager to offer text-to-pay convenience

Healthcare providers should consider the benefits of offering a text to pay option for their patients.

HFMA May 5, 2021

How revenue cycle teams can maintain effective patient financial services in a distanced world

Amid the challenging times of COVD-19, it is critical for revenue cycle leaders to educate themselves about best practices either created or refined during the pandemic to effectively promote patient financial engagement in today’s world of social distancing.

Craig Webster March 29, 2021

For rural hospitals, affiliations with large health systems can be a mixed bag

Significant declines in inpatient admissions among rural hospitals that eventually close may be a consequence of affiliations with health systems.

Nick Hut March 12, 2021

With insolvency looming for the Medicare Hospital Insurance Trust Fund, provider payments could be impacted

The Medicare Hospital Insurance Trust Fund, used to pay for Part A hospital care, is on track to become insolvent as soon as 2024. Insolvency could lead to delays in payments to providers and adversely affect patient access.

Nick Hut March 8, 2021

How Spectrum Health built an effective work-from-home policy

Responding to workplace challenges posed by the COVID-19, Spectrum Health in Grand Rapids, Mich., transformed its work-from-home policy approach into one that worked for all aspects of the revenue cycle — back, middle and front end — while establishing metrics to monitor and measure productivity and quality.

Eric C. Reese, PhD January 22, 2021

3 keys for hospitals seeking to establish a work-from-home setup for patient financial services

During a six-year process to move its Patient Financial Services department to a full-time work-from-home setup, Spectrum Health learned key lessons and best practices.

Nick Hut January 22, 2021

Coming coronavirus surges will hit hospitals harder than earlier spikes did, disease expert says

An infectious disease expert expects hospitals to have larger COVID-19 patient surges than they’ve had to date.

Rich Daly December 8, 2020

‘This is what I’m able to do’: New fund seeks to help address racial inequities in healthcare

Nashville-based entrepreneur Marcus Whitney has launched a venture capital fund that will support Black-led healthcare business endeavors.

Nick Hut December 2, 2020

Accessing insight, opportunities and resources to drive innovation in healthcare

Organizations should acknowledge and respond to existing and emerging trends as they navigate through the current public health crisis and also maintain longterm financial viability. Learn variations to successfully achieve innovation.

HFMA November 30, 2020

Lessons learned from 2020 HFMA MAP Award winners

Learn key takeaways from 15 revenue cycle leaders who shared performance at the HFMA Digital Annual Conference lessons learned around ways to strengthen and sustain revenue cycle.

HFMA November 30, 2020
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