Odeza: Driving engagement through patient-centric digital communications
One company shares how it partners with health systems in delivering artificial intelligence-assisted digital communications through two-way SMS, voice, email, live chat and web-based chatbots for improved patient communication experience.
Empowering patients in a time of crisis
This infographic explores how healthcare organizations are expanding patient payment methods due to COVID-19 and the reason these new payment strategies are significant.
Reducing costs to collect while improving net patient revenue
In this sponsored roundtable, four healthcare revenue cycle leaders share strategies they followed to improve performance of their health systems and hospitals to financially recover from COVID-19.
AI, automation and RPA in the revenue cycle
Review how artificial intelligence, automation and robotic processing automation fit within the revenue cycle of the future and what steps hospitals and health systems are taking to design the revenue cycle of the future.
A proactive approach to comprehensive clinical asset management helps healthcare systems maintain financial health
One company discusses its goal to help other health systems in keeping medical equipment throughout its full life expectancy, especially in a time of financial struggle.
Healthcare News of Note: Report indicates uptick in hospital M&A activity
Healthcare News of Note for healthcare finance professionals is a roundup of articles from the past week, including more M&A activity in Q4, an extension of the COVID-19 PHE underway and FTC examination of claims data to help assess impact of physician group consolidation.
Going beyond price transparency compliance, patient payment in a time of COVID, and medical device security
Ogi Kwon of R1RCM discusses going beyond CMS price transparency compliance and toward a better patient experience. Chris Dunkerly and Doug Folsom from our sponsor TRIMEDX talk about about medical device cybersecurity. Five ways to strengthen patient relationships with sponsor CareCredit.
News Briefs: CMS says it plans aggressive price transparency enforcement
CMS has notified hospitals that they should expect aggressive enforcement of new price transparency rules, including via audits that were slated to start in January.
Healthcare News of Note: Recent CMS regulations are in limbo under the new administration
News of Note for healthcare finance professionals is a roundup of articles from the past weeks, including, the Biden administration ordering a review of recently finalized regulations across government agencies, leaving the fate of several new CMS rules in question.
How Spectrum Health built an effective work-from-home policy
Responding to workplace challenges posed by the COVID-19, Spectrum Health in Grand Rapids, Mich., transformed its work-from-home policy approach into one that worked for all aspects of the revenue cycle — back, middle and front end — while establishing metrics to monitor and measure productivity and quality.