How one hospital improved its call-bell responsiveness
Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…
Northwell Health Tackles Patient ID Matching
Patient-identification-matching problems are increasing as the healthcare industry consolidates. However, solutions are available to reduce duplicate record backlogs as demonstrated by an intensive effort at one health system.
A Clean (Hospital) Bill of Health
Kristen Mazurek, manager of patient financial services at Geisinger Health, talks about the hospital revenue cycle. Also, the latest healthcare finance news.
Handling patient financial conversations in high-stress ED scenarios
John DeZulovich, director of patient financial services, St. Clair Hospital, shares best practices for financial conversations in the emergency department. Plus, HFMA news and the "Fast Five" on avoiding emergency department denials.
2 tech tips for efficiently contacting patients
A predictive dialer allows staff to spend their time talking to patients who are available for a conversation rather than trying to reach patients who are not.
Short-term plans have little adverse effect on insurance market: study
Although a federal boost to short-term insurance plans raised alarm among hospital advocates, early evidence suggests there has been little adverse impact on the individual insurance market.
Engaging the next generation of physicians in the business of healthcare
Improved scheduling procedures and education on coding bolstered revenue at one academic medical center.
17 Seconds: Referential Matching Helps Reduce Duplicate Patient Records
Referential matching allows healthcare organizations to identify patient matches that their own records would not reveal.
HFMA’s Annual Conference features revenue cycle sessions
In addition to addressing revenue cycle challenges and solutions, the conference offers customized cohort sessions and keynote speakers focused on innovation.
Digital Initiative at Meadows Health Improves Patient Communication and Reduces Errors
Use of patient engagement technology, such as check-in kiosks can streamline the registration process, improve patient satisfaction, and increase revenue.