Why Health Plans Are Easing Preauthorization
In an attempt to build cooperative working relationships with physicians, some health plans are trying to reduce the burden of preauthorization.
Tackling Preservice Pricing Plans
Despite evidence that patient demand for preservice pricing is growing, only 30 percent of patients are being offered pre-treatment cost estimates.
Revenue Cycle Department Gives Beyond Its Patient Access Services
MetroHealth’s revenue cycle staff work together to assist the local community with basic needs as well as healthcare access and financing.
Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
Case Study: Physician Revenue Cycle Improvements in an Integrated Health System
Benefis Health System undertook a physician revenue cycle improvement initiative in part to ensure patients would have a consistently positive billing and payment experience across its delivery system.
Registration Academy Improves Performance
St. Joseph Health’s homegrown training program reduced the average training time for new hires by 25 percent and decreased training costs per trainee by $1,400.
Using Palm Vein Technology to Accurately Identify Patients
“If a person gives five different names over a five month period, we are still able to get the correct patient medical record to the treating provider, regardless of the patient’s name,” says Kandy Swanson, BayCare Health System.When patients present
Building Patient Relationships Through the Revenue Cycle
Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.
How Providence Health Optimizes Its Customer Service Contact Center
By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.
The Patient-Centric Revenue Cycle Roadmap
This tool is a graphic depiction of the contemporary revenue cycle road map, providing a description of and context for the typical revenue cycle work flows with a focus on the consumer, the patient, and the customer.