Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study
A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.
The Patient is Always Right
David Wurcel of Yale New Haven Health explains why patient friendly billing is essential.
Augmenting Price Transparency With New Strategies
Taking the right approach to designing healthcare benefits and provider networks could enhance price transparency in a way that allows healthcare consumers to become smarter shoppers.
Curbing Healthcare Costs Through Bundled Payments
Dave Terry explores ways healthcare providers and payers can work together to empower patients in making choices about their own care.
Adopter Organizations
HFMA Patient Financial Communications Best Practices Adopters include 85 hospitals and 68 clinics.
HFMA Executive Survey: Self Pay and the Benefits of Prospective Patient Engagement
HFMA researchers—with sponsorship from Parallon―surveyed senior finance executives and revenue cycle leaders to learn about their organizations' self-pay processes and patient financial engagement efforts. Survey findings paint a picture of the current state of patient collections and reveal key areas for improvement, including pre-service pricing, automation, and presumptive charity care.
FAQs About the Patient Financial Communications Best Practices® and Adopter Recognition
View frequently asked questions about the Patient Financial Best Practices and the Adopter Recognition Program.
FAQs about Patient Financial Communications
When is it OK to have financial discussions with patients? A reasonable attempt should be made to have the discussion as early as possible, before a financial obligation is incurred (i.e., before care is provided). Timely discussions
Communications Best Practices Measurement Criteria
These measurement criteria are based on the Patient Financial Communications Best Practices.
Best Practices for Communications in All Settings
This section of the Patient Financial Communications Best Practices addresses communication for all settings.