6 tips for financial counselors
Two healthcare providers share important reminders for those assisting patients with their financial needs.
Efforts to Address Surprise Medical Billing Could Yield a Bipartisan Solution
The current political climate could pose a barrier to a solution for Congress solving surprise medical bills from providers outside of patients’ networks through legislation.
Beyond the Mandate: Better Strategies for Price Transparency
Some healthcare organizations have taken the spirit of new price transparency regulations a step further by striving to inform patients in advance about their true out-of-pocket costs for care.
Improving Patient Acquisition and Retention With Digital Care Coordination
By improving the patient experience from the first communication with a provider to post-discharge care, a healthcare organization can help attract and retain more patients.
Price Transparency: The View from Washington
HFMA President and CEO Joe Fifer discusses implications of a new federal report that addresses price transparency.
Improving Patient Financial Engagement
A research highlight that delves into key takeaways from a June 2018 HFMA member survey about patient payment perspectives and strategies.
Cost Estimates Encourage Timely Payment, Loyalty
Providing cost estimates facilitates financial transparency and encourages timely payment. As an added benefit, nearly 70 percent of patients say if they received a cost estimate, they’d be more likely to recommend the organization to a friend.
Patient-Centric Aid in a Consumer-Driven Marketplace
An adaptive financial assistance system that bills according to a patient’s economic situation can encourage better rates of patient payment.
Imagining a More Consumer-Centric Approach to Patient Financial Communications
HFMA, the AHA, and AHIP have developed a guide for healthcare consumers designed to help them know how to avoid surprise out-of-network medical bills; healthcare organizations are encouraged to share the guide with their patients.
The Path to a Patient-Centric Revenue Cycle
A research highlight that looks at key takeaways from a focus group of senior healthcare leaders about patient collections strategies.