Patient Friendly Billing Resources Here is an extensive list of patient friendly billing reports, analysis, tools, case studies, and related information.
Patient Friendly Billing Resources
Here is an extensive list of patient friendly billing reports, analysis, tools, case studies, and related information.
Case Studies in Customer Service – How high-performing customer service drives patient satisfaction and financial success
Developing a Culture of Revenue Cycle Excellence – Five key strategies for building a culture of revenue cycle excellence
Project Reports
Reconstructing Hospital Pricing Systems – An overview of the hospital pricing system, its evolution, and the objectives driving pricing system reform
Consumerism in Health Care: Achieve a Consumer-Oriented Revenue Cycle – The goals, roles, and responsibilities inherent with consumerism, the effect on revenue cycle, and strategies for success
Strategies for a High-Performance Revenue Cycle (full report) – Ready-to-use ideas and critical practices for implementing and achieving revenue cycle excellence
- Executive Summary
- Slide deck of research findings
- Putting the Patient Friendly Billing Vision into Practice
Patient Friendly Billing Recommended Practice: Early, Transparent Financial Communications – Addresses patients' rights to understand and prepare for their financial obligation at the earliest point possible in the care experience
Patient Friendly Billing – Guidelines for improving and implementing the technology behind patient friendly billing
Patient Friendly Billing – Step-by-step strategies for implementing patient friendly billing, recommendations for improving revenue cycle, and essential components of patient friendly billing statements
Patient Friendly Billing: Year One – A summary of findings based on patient focus group research and recommendations by the first task force
Additional Resource
Breaking the "Wicked" Healthcare Barriers – Proceedings from an HFMA Revenue Cycle Conference keynote session on building a positive patient experience through effective strategies and communications
More Revenue Cycle Resources
HFMA's MAP – A comprehensive strategy used by healthcare finance professionals to benchmark the success of their organization's revenue cycle
Revenue Cycle Strategist – An HFMA newsletter that delivers advice on denials management, collections, coding, and other revenue cycle issues
Revenue Cycle Forum – Where revenue cycle professionals share ideas, network, and find expert insight