Article | Patient Experience

Virtual Intake Management® by PELITAS provides a digital experience with self-service options helping providers financially clear more than 75% of patients before service

Sponsored by PELITAS
Article | Patient Experience

Virtual Intake Management® by PELITAS provides a digital experience with self-service options helping providers financially clear more than 75% of patients before service

How do you help healthcare organizations navigate the biggest challenges in healthcare?

Consumers demand convenience. Healthcare providers that are not leveraging digital innovation to engage their patients and provide virtual self-service options will find themselves on the outside looking in as consumerism continues to penetrate the healthcare landscape.

Our personal devices have long since transformed from luxury items into necessities. However, healthcare has been slow to embrace digital transformation despite multiple studies confirming the need:

  • 80% of satisfied consumers would switch providers based on convenience alone
  • 90% of consumers will leave a current provider over an unsatisfactory digital experience
  • 81% of consumers prefer providers with digital scheduling

COVID-19 changed everything, accelerating an already-rising demand for an enhanced virtual patient access experience. Providers can differentiate themselves, now and beyond COVID-19, by adopting digital patient-intake tools, creating a convenient experience that will increase both satisfaction and loyalty.

What advice would you offer to healthcare leaders when choosing among vendors?

PELITAS offers a holistic approach and has the only fully proprietary patient access technology platform that was not developed through acquisitions. This means comprehensive workflows and outstanding service and support. In addition to having HFMA Peer Reviewed status since 2018, PELITAS was named Best in KLAS for Patient Access in 2019 and 2020 and is currently ranked #1. With a proven track record like this, healthcare leaders can be confident in the technology and service that PELITAS provides.  

What is some advice you can give providers for a successful implementation of a new product or service?

Patient access does not have to be a disjointed and frustrating process for your team and patients. But with many disparate systems, that’s what happens and at an expensive price. PELITAS provides a patient-centered, end-to-end solution with step-by-step guidance and a single point of access. Powered by intelligent rules and exception-driven workflows, the Integrated Patient Access Solution (iPAS) integrates seamlessly with any EHR or PMS and eliminates redundancy, providing a better experience for patients and team members.

With Virtual Intake Management, patients can complete scheduling, pre-service and intake steps from anywhere on any device. By providing convenience, safety and choice, this patent-pending solution delivers the consumer-inspired, digital experience patients expect, now and beyond COVID-19. 

Quick Facts

  • 4 years on the Short List
  • 87% of peer reviewers would recommend the Integrated Patient Access Solution (iPAS) to their colleagues.


PELITAS provides technology solutions to help hospitals, physician practices, and specialty groups improve patient experience, maximize revenue, and eliminate inefficiencies throughout the revenue cycle. Awarded Best in KLAS in 2019 and 2020, and ranked #1 currently, its Integrated Patient Access Solution® (iPAS®) is designed to financially clear patients at the first point of contact by improving the accuracy of registrations, increasing point-of-service payments and reducing denials.

To learn more about HFMA’s Peer Review program, visit

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