Q&A | Consumerism
The field of behavioral economics offers key insights for healthcare stakeholders, including how to promote positive patient behaviors.
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Q&A | Strategic Planning
A featured session at HFMA’s Digital Annual Conference on July 15 will examine how three health systems are responding to the COVID-19 pandemic.
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Q&A | Strategic Planning
Healthcare providers that think creatively and synergistically can overcome the daunting financial challenges of the COVID-19 pandemic and find exciting opportunities for growth.
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Voices in Healthcare Finance

Podcast | Revenue Cycle
Chris Hobson, from Orion Health discusses CMS’s upcoming deadline for interoperability requirements for payers and Geneva Schlabach from Vispa and Mike Duke from Baker Tilly talk about denials management.
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Podcast | Telemedicine
Dr. Andrew Hertler of New Century Health discusses how telehealth can help keep patients on track with cancer screenings and treatment. Also in this episode, productivity expert Stever Robbins tells us once and for all how to handle email (...
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Podcast | Patient Financial Communications
Chad Mulvany talks with members of the task force that developed recommendations around self-pay accounts receivable best practices, Rich Daly interviews Rep. Roger Marshall about his efforts to get CMS to speed up their overhaul of Stark a...
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Podcast | Revenue Cycle
Kim Scaccia from Wisconsin-based Mercyhealth discusses how her organization cracked the code on a remote work force. Quintin Smith from Baker Tilly talks about staying positive after a layoff. And HFMA's Jennifer Novoseletsky tells us how m...
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Podcast | Finance and Business Strategy
Beth Kaplan of Deloitte & Touche discusses how a consistent process of assessment and adjustment can help healthcare organizations get through each phase of the pandemic and beyond. Also, HFMA Community Manager Melanie Binder announces a ne...
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Podcast | CMS and MedPAC Guidelines and Trends
At HFMA's Digital Annual Conference, President and CEO Joe Fifer presented CMS Administrator Seema Verma with the Association's highest honor: the Richard L. Clarke Board of Directors Award in recognition of her outstanding contributions to...
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Podcast | Medicare Payment and Reimbursement
Rich Daly interviews Rep. Suzan Delbene about the Value in Health Care Act, proposed legislation that would make a series of hospital-supported changes to value-based programs operated by Medicare. Andrew Renda of Humana talks about how the...
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Podcast | Telemedicine
Doug Morse, CEO of Iowa's Hansen Family Hospital, and Rebecca Marsh, a senior vice president at nThrive, discuss how the COVID-19 pandemic has forced many healthcare organizations to ramp up their telehealth strategies quickly and how that ...
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Podcast | Payment, Reimbursement, and Managed Care
Iodine Software's Troy Wasilefsky discusses a recent analysis his company performed around hospital reimbursement. Some of the results may surprise you. Also in this episode, Rich Daly and Chad Mulvany discuss Joe Biden's healthcare plan.
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Podcast | Treasury and Cash Management
Venson Wallin and Richard Walker of BDO Consulting discuss cash: how to get it, how to keep it, and how to use it wisely.
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Podcast | Coronavirus
Hospitals and physician's offices have opened back up for non-emergent care. Dr. Tim Hendrix of Florida's AdventHealth Centra Care discusses how his organization is making patients feel safe and welcome. Also in this episode, HFMA's Communi...
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Podcast | Coronavirus
Healthcare organizations have changed a lot about the way they do business during the COVID-19 pandemic, and some changes seem to be sticking. Chris Ingersoll of R1RCM talks about the business practices that might stay part of the routine.
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Podcast | Coronavirus
Terry Hush of Roji Health Intelligence discusses what healthcare organizations should do to prepare for future waves of the coronavirus.
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Podcast | Coronavirus
HFMA Policy Director Chad Mulvany and TransUnion Principal Jonathan Wiik offer perspectives on healthcare organizations reopening for elective procedures. Also, HFMA Director of Chapter Relations Tracy Packingham talks about the Association...
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Podcast | Telemedicine
Lucy Zielinski and Dan Marino follow up on Zielinski's successful Virtual Conference presentation by tackling some of the most challenging aspects of telehealth during the COVID-19 pandemic. Also in this episode, Christopher Dunkerly of spo...
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Podcast | Revenue Cycle
Nick Davis of the SSI Group discusses how building a culture of good patient financial communication can lead to better revenue cycle performance. HFMA Director Todd Nelson interviews Ryan Self from sponsor EPSi about how healthcare organiz...
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Podcast | Coronavirus
HFMA's Chad Mulvany talks about how stimulus funds could mean bad press for hospitals. Rick Kes and Matt Wolf from RSM discuss FEMA and the CARES Act. Aaron Bujnowski from the Chartis Group shares insights about how supporting care teams ca...
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Podcast | Financial Leadership
HFMA President and CEO Joe Fifer talks with Billie Jean Mounts from Bon Secours Mercy Health about how her organization has responded to the financial challenges presented by the coronavirus pandemic.
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Podcast | Consumerism
Keith Gruebele of BHG Patient Lending discusses the importance of gentle but productive patient financial conversations in a time when the clinical and financial stakes are higher than ever. Also in this episode, two leaders from Luminis He...
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Podcast | Accounting and Financial Reporting
Ed Giniat, a partner at KPMG, discusses the challenges of financial reporting during the coronavirus crisis and the guidance his organization has issued on the topic.
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Podcast | Finance and Business Strategy
HFMA's Rich Daly and Chad Mulvany talk about the latest from Washington on the coronavirus. Scott Rowe of Conifer Health Solutions discusses revenue cycle technology, and Marla Weston, former CEO of the American Nurses Association, talks ab...
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Podcast | Consumerism
Ceci Connolly of the Alliance of Community Health Plans talks with HFMA President and CEO Joe Fifer about the slow move to value and why health systems should be watching outside disruptors. Also, HFMA Chair Mike Allen interviews Optum360's...
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Podcast | Coronavirus
UC Davis Medical Center made headlines recently when providers there treated the first case of community spread coronavirus in the United States. In this episode, CFO Tim Maurice speaks with Joe Fifer about the health system's experience in...
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Podcast | Coronavirus
Rich Daly and Chad Mulvany cover the latest from Washington on the coronavirus, Joe Polaris of R1 RCM discusses how to reap the promised benefits of M&A and Rich Daly talks about his interview with Lisa Woods of Walmart.
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Podcast | Leadership
Joe Fifer interviews Janie Wade, CFO at SCL Health in Colorado. They discuss the future of value-based care, the importance of good consumerism strategies and how the industry is changing for women.
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Podcast | Financial Leadership
HFMA President and CEO Joe Fifer discusses the call to action he issued to members in the February issue of hfm magazine and HFMA's commitment to leading the consumerism charge. Aneesh Krishna of McKinsey & Company talks about how Medicaid ...
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Podcast | Leadership
Matt Cox, CFO at Spectrum Health in Grand Rapids, Michigan, talks with HFMA President and CEO Joe Fifer about pushing the envelope on consumerism and fostering relationships with businesses in the community.
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Podcast | Finance and Business Strategy
Aneesh Krishna of McKinsey & Company discusses how successful healthcare organizations behave before, during and after an economic downturn. Also, Rich Daly and Chad Mulvany talk about surprise bills, and we list five things healthcare fina...
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Podcast | Leadership
Trinity Health COO Ben Carter speaks with HFMA President and CEO Joe Fifer about how his organization has benefited from HFMA's Enterprise Membership and how his role has evolved.
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Podcast | Coronavirus
Emmet Conlon of TD Bank discusses strategies for providing convenient care. Also, Jason Williams of sponsor Change Healthcare talks about the challenges of AI in the revenue cycle, Rich and Chad discuss the coronavirus threat, and we provid...
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Podcast | Leadership
Epic Founder and CEO Judy Faulkner made headlines last week with an email urging clients to join Epic in opposing a proposed rule from the Dept. of Health and Human Services (HHS) around information sharing. Citing privacy concerns on behal...
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Podcast | Financial Leadership
HFMA President and CEO Joe Fifer interviews Dennis Dahlen, CFO at Mayo Clinic, about heading up finance at one of the top healthcare institutions in the country. Dahlen discusses the importance of physician leaders, Mayo's commitment to a p...
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Podcast | Healthcare Business Trends
Rich Daly interviews HFMA President and CEO Joe Fifer about where he sees the industry going in 2020 and beyond. Also, Change Healthcare's Jason Williams discusses the opportunities of artificial intelligence technology, and Brad Dennison, ...
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Podcast | Leadership
In this episode, HFMA President and CEO Joe Fifer debuts a series of conversations with health system CFOs. His inaugural interview is with Mike Allen, HFMA's 2019-2020 Chair and the CFO at OSF HealthCare in Peoria, Illinois.
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Podcast | Technology
In this special New Year's Day episode, we're thinking about HFMA's upcoming Annual Conference in San Antonio and looking back at HFMA's 2019 Annual Conference with four never-before-heard interviews. Kyle Hicok of Revint Solutions talks ab...
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Podcast | Finance and Business Strategy
Ceci Connolly, president and CEO of the Alliance of Community Health Plans, talks about risk and behavioral economics.
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Podcast | Revenue Cycle
In this episode we revisit two of our most popular podcasts in which Nicholas Mendyka of the University of Virginia Health System Medical Center talks about his vision for the revenue cycle of the future.
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Podcast | Social Determinants of Health
Nancy Johnson, CEO of El Rio Community Health Center in Tucson, talks about her organization’s processes for addressing the social determinants of health among its patient population. The interview is a follow-up to a panel discussion at HF...
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Podcast | Legal and Regulatory Compliance
The podcast team breaks down the recently issued CMS final rule around price transparency. Also, a rural health system in South Dakota discusses how it transformed its revenue cycle by focusing on self-pay patients.
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Podcast | Healthcare Business Trends
Paul Keckley, researcher, author and managing editor of the Keckley Report, talks with Joe Fifer about social determinants of health and better relationships between clinical and finance.
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Podcast | Patient Financial Communications
David Shelton of PatientMatters talks about how the industry can eliminate surprise bills for good. Rich Daly interviews Paul Anderson from Strata Decision Technology about total cost of care. Also, five ways to engage millennial patients.
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Podcast | Financial Leadership
Dr. Zubin Damania, better known as ZDoggMD in his popular online video series, talked with Joe Fifer at HFMA's Annual Conference about his vision for the future of healthcare.
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Podcast | Leadership Skills Development
Keynote speaker and comedienne Jan McInnis shares tips for using humor in the workplace. Marty Lucenti of sponsor organization Vizient, and Stacy Brethauer of the Ohio State University Wexner Medical Center talk about creating a clinically-...
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Podcast | Accounting and Financial Reporting
In this episode sponsored by Strata Decision Technology, CEO Dan Michelson talks about the future of value-based care and the joint effort between HFMA and Strata to introduce the industry's first cost accounting adoption model.
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Podcast | Consumerism
Nick Hut interviews Michelle Stansbury of Houston Methodist about her organization's work toward a better patient experience. Also: Katie Gilfillan, HFMA's director, healthcare finance policy, physician and clinical practice, joins Rich Dal...
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Podcast | Health Plan Payment and Reimbursement
America's Health Insurance Plan President and CEO Matt Eyles discusses how health plans view price transparency and other issues facing the industry.
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Podcast | Legal and Regulatory Compliance
On the day that public comments were due to CMS on its proposed rule that would require the controversial public release of rates hospitals negotiated with health plans, Joe Fifer, president and CEO of HFMA, and Chad Mulvany, director of he...
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Podcast | Leadership
Health:Further's Marcus Whitney talks about the importance of narrative in innovation and why everyone should have a seat at the table. HFMA's Chair, Mike Allen, whose theme is Dare You to Move, interviews G Shah of sponsor organization Cha...
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Podcast | Finance and Business Strategy
Kaufman Hall Managing Director Ken Kaufman discusses disruptive trends legacy providers should be watching.
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Podcast | Consumerism
Jim Higgins of Solutionreach shares his thoughts about consumerism in healthcare, and Kenny Scher from sponsor organization Nexera discusses supply chain management. Also: five lessons on starting a provider-sponsored health plan.
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Podcast | Leadership
Epic Founder and CEO Judy Faulkner talks about starting her company, empowering employees to make good decisions and keeping up in an ever-changing healthcare landscape.
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Podcast | Payment, Reimbursement, and Managed Care
Rich Daly and Chad Mulvany discuss the impact of the "public charge" rule on hospitals. Jim Zadoorian of ARXchange talks about a new approach to price transparency. Also, Strata Decision Technology provides five ways healthcare organization...
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Podcast | Electronic Health Records
Jonce Smith of Stoltenberg Consulting discusses best practices to employ when conducting an electronic health record system upgrade. Also: five ways to address physician burnout.
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Podcast | Analytics
Stephen Morgan of Virginia's Carilion Clinic shares how his organization used analytics to optimize its EHR. Also: Chad Mulvany shares early takes on the latest from CMS on OPPS, and in a sponsored segment, Florian Otto of Cedar talks about...
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Podcast | Revenue Cycle
Eric Foust of IntegraConnect and Chris Watanabe, a former executive at the Regional Emergency Medical Services Authority, talk about the particular challenges of collecting patient information during an ambulance transport. Then, in a spons...
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Podcast | Productivity and Process Improvement
Melissa Harvey of the National Healthcare Preparedness Program and Charles Reneau of the Center for Domestic Preparedness discuss how hospitals can better prepare for natural and man-made disasters, plus a special appearance from amateur we...
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Podcast | Leadership
This episode, recorded June 23-26 at HFMA's Annual Conference in Orlando, features former HFMA president and CEO Dick Clarke and HFMA UK CEO Mark Knight as well as a sponsored interview with Accumen CEO Jeff Osborne. Also: Rich Daly and Cha...
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Podcast | Payment, Reimbursement, and Managed Care
From the team that brings you Voices in Healthcare Finance comes Cup of Joe, a new podcast featuring conversations between HFMA's President and CEO, Joe Fifer, and key industry thought leaders. In today’s preview episode, Joe talks with...
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Podcast | Analytics
Caroline Gay and Ray Ready from Florida's Lakeland Regional Health talk about common analytics traps. Also: The latest from Washington and five features of HFMA's all-new all-inclusive membership.
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Podcast | Leadership
Women from a panel discussion at HFMA's Annual Conference talk about their leadership experiences.
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Podcast | Strategic Planning
HFMA President and CEO Joe Fifer discusses the Association's recently submitted letter in response to ONC's request for input on price transparency initiatives.
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Podcast | Bundled Payment
Rich Daly interviews Michael Wolford, a senior manager at DHG Healthcare, about the early results of Bundled Payments for Care Improvement Advanced. Also, five reasons why health systems will need advanced cost accounting in a segment spons...
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Podcast | Payment Trends
Pattie Kloehn of Healthwide Solutions and Bruce Haupt of ClearBalance describe trends in patient payment plans and detail how UConn Health achieved a 230% ROI on its own patient payment program. Also, five fast facts about revenue integrity...
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Podcast | Physician Relationships
Kevin Fleming and Caleb Stowell from Washington-based Providence St. Joseph Health talk about how their system addressed clinical variation. Also: Rich Daly and Chad Mulvany debut Beyond the News, a deep dive into a current hot topic in hea...
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Podcast | Electronic Health Records
Navigant's David Burik discusses the challenges hospitals face with their electronic health records and how to maximize their systems to achieve an ROI. Also, five key elements to an effective analytics solution.
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Podcast | Innovation and Disruption
Chad Mulvany, HFMA's director of healthcare finance policy, perspectives and analysis, shares insights on technological developments that are disrupting the industry.
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Podcast | Operations and Other Technology
Computer hackers have been around almost as long as computers themselves, but the risks to healthcare organizations are growing. On today's episode, we explore cybersecurity in hospitals and health systems--what information hackers want, wh...
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Podcast | Revenue Cycle
Nicholas Mendyka of the University of Virginia Health System Medical Center discusses price transparency, and HFMA director Todd Nelson talks about the revenue cycle of tomorrow. Also: five things patients can do to avoid surprise bills (an...
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Podcast | Revenue Cycle
Nicholas Mendyka of the University of Virginia Health System Medical Center talks about the necessary coordination between clinical and financial for future revenue cycle success. Also: five key considerations for organization integration.
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Podcast | Innovation and Disruption
HFMA director Chad Mulvany discusses innovative disruption in the industry. Also: a Connecticut health system discusses mandatory e-prescribing of controlled substances.
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Podcast | Consumerism
Rick Gundling, HFMA's vice president of healthcare financial practice, discusses top challenges and opportunities in 2019 for healthcare finance leaders.
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Podcast | Care Management
Olakunle Olaniyan, MD, MBA, FHFMA, president of Case Management Covenants, discusses what the United States can learn from other countries when it comes to maternity care. Also: an interview with Matt Houston of GHX about adoption of automa...
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Podcast | Patient Financial Communications
Kristen Mazurek of Geisinger Health talks about the challenge of conversations with inpatients for whom care is not routine. Also, the latest healthcare finance news and key performance indicators for value-based payment.
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Podcast | Financial Leadership
Rich Daly interviews Rick Gundling, HFMA's senior vice president of healthcare financial practices, about the results of the midterm elections.
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Podcast | Revenue Cycle
Kristen Mazurek, manager of patient financial services at Geisinger Health, talks about the hospital revenue cycle. Also, the latest healthcare finance news.
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Podcast | Patient Financial Communications
John DeZulovich, director of patient financial services, St. Clair Hospital, shares best practices for financial conversations in the emergency department. Plus, HFMA news and the "Fast Five" on avoiding emergency department denials.
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Podcast | Operations Management
In this full-length interview, a Houston-based hospital CEO shares memories of Hurricane Harvey and his organization’s strategies for successfully maintaining operations.
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Podcast | Physician Group Revenue Cycle
Privia Health's senior vice president of revenue cycle management discusses physician practice strategies for effective patient financial conversations before service delivery, and in another type of "preparedness," a hospital CEO shares me...
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Podcast | Revenue Cycle
Welcome to Voices in Healthcare Finance. If you’ve listened to our podcast before, you’ll no doubt notice some differences in today’s episode. That’s because today, we’re debuting a brand new version of the podcast. From now on, we’ll be...
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Podcast | Revenue Cycle
Voices in Healthcare Finance will debut a new format on September 5. In this sneak peek, Erika Grotto interviews Sandra Wolfskill, one of HFMA's directors of healthcare finance policy, for the first installment of a six-part series about pa...
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