On Demand Webinar | Intermediate | Revenue Cycle
Increasing federal and state regulations are causing many hospitals to struggle to stay up to date with ever-changing coding and compliance rules, as well as developing and maintaining a defensible and transparent pricing strategy. This pre...
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Live Webinar | Revenue Cycle
With the cancellation of elective surgeries due to COVID-19, health system leaders must navigate their organization to a new financial future. Join as we outline an entirely new tranche of cost savings that can be achieved by maximizing the...
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On Demand Webinar | Intermediate | Revenue Cycle
Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to ...
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On Demand Webinar | Basic | Revenue Cycle
Progressive systems are modernizing their revenue cycle operations, unlocking efficiencies, simplifying administrative work, digitally engaging patients and eliminating denials. These case studies highlight ways to automate and streamline t...
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On Demand Webinar | Basic | Revenue Cycle
In an increasingly tight labor market, patient account representative engagement is more important than ever, especially in light of increased patient experience expectations. Engaging patient account representatives is challenging yet crit...
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Trend | Revenue Cycle

Revenue Cycle Strategist November 2019

Sponsored by Parallon
Trend | Revenue Cycle

Revenue Cycle Strategist November 2019

Read the following articles featured in the November 2019 issue of HFMA's Revenue Cycle Strategist newsletter.

Download a PDF of the issue.

Staff development

HFMA’s Chicago Seminars focus on revenue cycle, value-based payment and chargemaster strategies
Erika Grotto

Staff must learn new skills, and they need to be trained to respond to patient questions, according to presenters for the “Revenue Cycle Essentials and KPIs” course at HFMA’s Seminars taking place Dec. 5 and 6 in Chicago.

Patient experience

How smaller organizations use patient experience best practices to improve competitive edge
Pete Thompson

From pre-service and onsite financial counseling to the business office, revenue cycle has become the brand ambassador for hospitals and health systems.

Coding

Building a coding integrity department
From our Sponsor, Parallon

Many healthcare coders are not just coding; they are evaluating the integrity of the codes and abstracted data associated with each patient.

Denials management

Getting to the root causes of denials
Denise Wilson and Tracey A. Tomak

Root causes for denials should be defined operationally to determine the level of analysis required.

Figure at a glance

Taking patient experience beyond clinical care
David Shelton

As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.

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3 objectives for an innovative and practical revenue cycle work-from-home program

To develop a sustainable remote-work policy for revenue cycle staff, healthcareganizations must address concerns about staff morale, team cohesion and protection of cash flow.

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7 tips for effectively managing a remote healthcare finance team

To effectively manage accounting teams who are increasingly working from home in this new environment created by the COVID-19 crisis, healthcare organizations can take lessons from organizations that have experience in managing a remote workforce.

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How Spectrum Health built an effective work-from-home policy

Responding to workplace challenges posed by the COVID-19, Spectrum Health in Grand Rapids, Mich., transformed its work-from-home policy approach into one that worked for all aspects of the revenue cycle — back, middle and front end — while establishing metrics to monitor and measure productivity and quality.

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Physicians’ offices are open for business, but it will take more to get patients in the door.