Free for HFMA Members
$399 for Non-members


Business Partners
Hospitals and Other Providers

Career level:

Early Careerist
Experienced Professional

Recommended for:

Business Development
Healthcare Revenue Integrity
Medical Records
Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle

Delivery Method:

QAS Self Study

Advance Preparation:


Field of Study:

Behavioral Ethics: 0.5 hour
Finance: 2.0 hours
Specialized Knowledge: 11.5 hours


One or more years of experience in revenue cycle activities

Course Availability:

18 Months

Trend | Revenue Cycle

The December 2019 issue of Revenue Cycle Strategist features articles on building a chargemaster, new coding changes for 2020, revenue integrity, evaluating and management charges and patient financing.

How To | Revenue Cycle

To ensure patient payment plans are working well for an organization, leaders must analyze the true cost of servicing those plans.

News | Revenue Cycle

HFMA Seminars are among the major healthcare finance events taking place the week of Dec. 2.

On Demand Webinar | Basic | Revenue Cycle

Healthcare finance teams face many unique challenges that can slow down processes and negatively impact the patient satisfaction. Provider consolidation, new reimbursement models, and rising consumerism and technology changes can make ...

Trend | Revenue Cycle

The November 2019 issue of Revenue Cycle Strategist newsletter features articles on patient experience, coding and denials management.

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)


Get recognized as a valued contributor to your organization's revenue cycle performance when you earn HFMA's Certified Revenue Cycle Representative (CRCR) certification.

It's essential that front line staff have a broad understanding of today's revenue cycle. From reducing denials, to ensuring regulatory compliance, to enhancing the patient experience, it's more critical than ever to connect processes to financial outcomes.

HFMA's CRCR is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Available online, 24/7, this certification, online program, certification maintenance and digital badging related costs are all included in HFMA membership.

"With HFMA and CRCR I was able to enhance my learning experience and use some of that knowledge during my internship to help write some new policies and work on how we communicate with our patients." - Morgan Coker, Revenue Cycle Manager

Course Outline:

Unit 1: Revenue Cycle in Health Care
Unit 2: Pre-Service - Financial Care
Unit 3: Time of Service - Financial Care
Unit 4: Post-Service - Financial Care

Assessment Information: This online program includes a key concepts guide, the course modules listed above and a certification assessment. The assessment has 75 multiple choice questions and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on the questions from each unit of the online program.

Estimated course completion time: 10-14 hours
After this program, you'll be able to..
  • Identify processes and techniques for both enhancing the patient experience and improving financial performance
  • Explore the most effective ways to reduce denials and simplify collections
  • Review regulations to assure compliance
  • Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
  • Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover
Online program last updated: 3/29/2017

Related Courses | Revenue Cycle

On Demand Webinar | Basic | Revenue Cycle

Managing financial complexity: Synchronizing revenue cycle and finance teams

Healthcare finance teams face many unique challenges that can slow down processes and negatively impact the patient satisfaction. Provider consolidation, new reimbursement models, and rising consumerism and technology changes can make insurance and patient payment processes time consuming, expensive and prone to error. This webinar will examine new strategies providers are simplifying processes, reducing costs, and building stronger collaboration between the revenue cycle and finance teams. Hear how these strategies can help your organization decrease cost to collect, reduce AR days, improve working capital, and enhance the patient payment experience.

Original live webinar date: 11/20/19

On Demand Webinar | Update | Legal and Regulatory Compliance

Fall 2019 Virtual Conference On-Demand

As the industry continues to move toward a financial model based on value rather than volume, keeping up to speed on the latest regulatory changes, transparency tools, and compliance requirements is essential to success. Join us to hear the latest on potential disruptors, unique approaches to patient engagement, and strategies for adding value to your organization.

On Demand Webinar | Overview | Revenue Cycle

The road to analytics: Where are providers today? Where are they headed?

The near-crisis our industry is facing right stems in part from analytical stagnancy during a time when analytics are most critical. Doing the "same old, same old" is no longer an acceptable option for market viability in the future. Generating return on analytics has been a constant challenge and unmet need - fueled by both internal resistance as well as technology limitations. HFMA and EPSi collaboratively identified those most pressing issues and jointly fielded a survey of healthcare finance professionals to shed light on analytics-related challenges and opportunities in an effort to uncover where providers are headed.

Original live webinar date: 10/29/2019

On Demand Webinar | Overview | Cost Reduction

Change management practice leads to pharmaceutical cost reduction strategies

One of the highest costs in any healthcare organization is the pharmaceutical spend, yet there often exists a dichotomy between the purchasers and the end users, which leads to unexpected expenses that are poorly controlled.  This webinar will describe a change management system to track, assess and mitigate pharmaceutical costs. We will describe the inception of this change management system idea, the early phase development and rollout of the system as well as review our early wins. We will explain some of he issues that ae innate to most health systems and the strategies that pharmaceutical companies use to keep their profits high.  At the end of the talk, your teams should understand how this methodology can be incorporated into any healthcare organization, and the framework required to support this initiative.

Original Live Webinar Date:10/23/2019