Free for HFMA Members
$399 for Non-members


Hospitals and Other Providers
Business Partners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Healthcare Revenue Integrity
Medical Records
Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle
Business Development

Delivery Method:

QAS Self Study

Advance Preparation:


Field of Study:

Behavioral Ethics: 0.5 hour
Finance: 2.0 hours
Specialized Knowledge: 11.5 hours


One or more years of experience in revenue cycle activities

Course Availability:

18 Months

Article | Revenue Cycle
HFMA's Digital Annual Conference continues July 15 and July 17 with sessions to help healthcare finance professionals handle revenue cycle and clinical care challenges amid the pandemic.
Live Webinar | Revenue Cycle
Revenue cycle operations have evolved slowly from the days of paper transactions and records to computers and spreadsheets. Over the last 24-months we rapidly added in robotic process automation also known as RPA or Bots. However, Bots quic...
On Demand Webinar | Intermediate | Revenue Cycle
In the past decade healthcare organizations have become increasingly inundated by a tidal wave of data from various sources. Processing that data in an efficient and scalable manner has become challenging. One successful approach has been t...
Live Webinar | Revenue Cycle
Emergency departments are healthcare's safety net, but COVID-19 has resulted in tremendous drops in patient volume. Savvy healthcare executives and emergency medicine groups seek out new strategies to drive better outcomes, reduce clinicin ...
News | Revenue Cycle
HFMA members are putting their work-from-home situations and downtime due to stay-at-home directives to good use: 2,171 members passed HFMA certification exams between March 13 and April 27, 2020.
Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)


Get recognized as a valued contributor to your organization's revenue cycle performance when you earn HFMA's Certified Revenue Cycle Representative (CRCR) certification.

It's essential that front line staff have a broad understanding of today's revenue cycle. From reducing denials, to ensuring regulatory compliance, to enhancing the patient experience, it's more critical than ever to connect processes to financial outcomes.

HFMA's CRCR is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Available online, 24/7, this certification, online program, certification maintenance and digital badging related costs are all included in HFMA membership.

"With HFMA and CRCR I was able to enhance my learning experience and use some of that knowledge during my internship to help write some new policies and work on how we communicate with our patients." - Morgan Coker, Revenue Cycle Manager

Course Outline:
Unit 1: Revenue Cycle in Health Care
Unit 2: Pre-Service - Financial Care
Unit 3: Time of Service - Financial Care
Unit 4: Post-Service - Financial Care

Assessment Information:
This online program includes a key concepts guide, the course modules listed above and a certification assessment. The assessment has 75 multiple choice questions and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on the questions from each unit of the online program.

Estimated course completion time: 10-14 hours

If you need to recertify, please click here.

Note: If you are an HFMA member and currently registered for this program and need additional time because it is expired or expiring soon, please email to request an extension.
After this program, you'll be able to..
  • Identify processes and techniques for both enhancing the patient experience and improving financial performance
  • Explore the most effective ways to reduce denials and simplify collections
  • Review regulations to assure compliance
  • Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
  • Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover
Online program last updated: 3/29/2017

Related Courses | Revenue Cycle

On Demand Webinar | Basic | Coronavirus

Predict the other side of COVID-19 with strategic intelligence

What if you predict with 90% accuracy what the healthcare market will look like on the other side of the COVID-19 pandemic?  What will your new competitive landscape look like? How will the regulatory environment change? Could obvious operational shifts like the rise of telemedicine be accompanied by less obvious but far more structural changes like nationalized healthcare in the United States?

Join us as we discuss how incorporating prediction market research and market intelligence monitoring into your strategy, especially in these unprecedented times, can deliver tremendous value to your healthcare organization.

Original Live Webinar Date: 6/17/20

On Demand Webinar | Overview | Coronavirus

15 New CMS cash opportunities for providers

CMS is issuing more billing and payment updates at a faster pace than providers have ever experienced.  This "quick update" session will outline 15 new revenue producing services and/or specific codes to be charged and billed for additional reimbursement.

Original Live Webinar Date: 5/29/20

On Demand Webinar | Basic | Coronavirus

Help patients awaiting treatment by accelerating elective procedure

The financial ramifications of the ongoing COVID-19 pandemic will be a core challenge for providers to overcome as they stabilize from the disruption of regular business operations. Navigating the shift back to doing elective procedures again in the wake of COVID-19 will require a prescriptive roadmap that will assist health systems re-engage patients.

Hear from providers on how their organization responded to COVID-19 crisis and how they seek to re-engage patients with postponed elective services by establishing a framework for outreach, care coordination and dynamic journeys that engage patients.

Original Live Webinar Date: 6/9/20

On Demand Webinar | Basic | Coronavirus

The Future of AP After Business Disruptions: COVID-19 Impact of Healthcare Payments

The impact of COVID-19 is forcing businesses to modify their behaviors and look for innovative ways to streamline and automate processes that often require a physical presence. Accounts payable departments have faced this challenge when processing manual payments. Businesses have had to accommodate a virtual workforce, which has highlighted problems processing these manual payments.

Automating your accounts payable process will allow you to analyze valuable spend and supplier data in order to generate operational efficiencies and maximize savings. Join Edwin Benson, Director, Comdata Corporate Payments as he discusses these challenges and explore ways business can look to automate their accounts payable process.

Original Live Webinar Date: 6/11/20