Cost:

Free for HFMA Members
$399 for Non-members

Audience:

Business Partners
Hospitals and Other Providers

Career level:

Early Careerist
Experienced Professional
Student

Recommended for:

Admissions
Business Development
Claims
Healthcare Revenue Integrity
Medical Records
Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle

Delivery Method:

QAS Self Study

Advance Preparation:

None

Field of Study:

Behavioral Ethics: 0.5 hour
Finance: 2.0 hours
Specialized Knowledge: 11.5 hours

Prerequisites:

One or more years of experience in revenue cycle activities

Course Availability:

18 Months

Live Webinar | Revenue Cycle
It's no longer business as usual for healthcare revenue cycle teams as they navigate not just a pandemic, but also fears related to health, finances, family, friends and patients. In this session, you'll hear how three leading revenue cycle...
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Live Webinar | Revenue Cycle
The best strategy for reserves creates an optimal balance between your need for cash and your need for revenues. Join VisiQuate's experts along with Rich Silveria, CFO of UChicago Medicine, for a discussion on modern reserves methodology an...
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Live Webinar | Revenue Cycle
The impact of COVID-19 and subsequent economic downturn means hospitals must think differently about their revenue cycle. Now, more than ever before, hospitals can't afford to leave money on the table. Learn how to maximize existing opportu...
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Live Webinar | Revenue Cycle
The pandemic has exacerbated the financial burden on both patients and providers. Thus, it has become increasingly important for healthcare providers meet patients at their point of need, both clinically and financially. This webinar explor...
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On Demand Webinar | Basic | Revenue Cycle
COVID-19's financial impact on hospitals and health systems means that organizations face huge opportunity costs if they allow ongoing, pandemic-related challenges to interrupt revenue cycle initiatives. Providers choosing to remain static ...
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Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Description

Get recognized as a valued contributor to your organization's revenue cycle performance when you earn HFMA's Certified Revenue Cycle Representative (CRCR) certification.

It's essential that front line staff have a broad understanding of today's revenue cycle. From reducing denials, to ensuring regulatory compliance, to enhancing the patient experience, it's more critical than ever to connect processes to financial outcomes.

HFMA's CRCR is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Available online, 24/7, this certification, online program, certification maintenance and digital badging related costs are all included in HFMA membership.

"With HFMA and CRCR I was able to enhance my learning experience and use some of that knowledge during my internship to help write some new policies and work on how we communicate with our patients." - Morgan Coker, Revenue Cycle Manager

Course Outline:
Unit 1: Revenue Cycle in Health Care
Unit 2: Pre-Service - Financial Care
Unit 3: Time of Service - Financial Care
Unit 4: Post-Service - Financial Care

Assessment Information:
This online program includes a key concepts guide, the course modules listed above and a certification assessment. The assessment has 75 multiple choice questions and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on the questions from each unit of the online program.

Estimated course completion time: 10-14 hours

After this program, you'll be able to..
  • Identify processes and techniques for both enhancing the patient experience and improving financial performance
  • Explore the most effective ways to reduce denials and simplify collections
  • Review regulations to assure compliance
  • Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
  • Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover
Online program last updated: 11/11/2020

Related Courses | Revenue Cycle

On Demand Webinar | Basic | Legal and Regulatory Compliance

Emerging Challenge: Effective Strategies for Navigating the OIG Workplan

Healthcare provider organizations need to have a process for continuous monitoring of the changes to the HHS Office of Inspector General (OIG) Work Plan as it updates monthly to include new focus areas.

During this webinar, the presenters will provide an overview of key targeted areas under scrutiny while describing some recent reports, findings and enforcement areas. The presenters will also discuss third party expectations for demonstrating that compliance programs are operating effectively.

Original live webinar date: 12/3/2020

On Demand Webinar | Basic | Revenue Cycle

Insulating profitability: COVID-19 revenue recovery

COVID-19's financial impact on hospitals and health systems means that organizations face huge opportunity costs if they allow ongoing, pandemic-related challenges to interrupt revenue cycle initiatives. Providers choosing to remain static and wait out the storm will risk significant losses in potential revenue, weaken their financial positions and face compliance risks on pending legislation. This webinar will highlight the critical importance of strategies that proactively maximize revenue from patients and payers.

On Demand Webinar | Basic | Revenue Cycle

Offering long-term payment plans to meet patient financial needs

The pandemic has exacerbated the financial burden on both patients and providers. Thus, it has become increasingly important for healthcare providers to meet patients at their point of need, both clinically and financially. This webinar explores why offering patients convenient, accessible long-term payment plans is essential to your organization's success.

You will learn how healthcare providers are leveraging payment plans to accommodate their patient's financial needs at multiple points during the continuum of care. These strategies will help you identify opportunities to strengthen your own patient collection process, overcoming significant barriers in collection, cash flow and patient satisfaction.

Original live webinar date: 12/1/2020

On Demand Webinar | Basic | Revenue Cycle

RWJBarnabas improves access with aggressive growth strategy

Today's healthcare consumers increasingly shop for providers like they shop for other items, with 78% at two or more physicians before making an appointment with a new practice. Given fierce competition and budgetary pressures, provider growth depends on processes that are proven to drive commercially insured patients. To attract new patients, RWJBarnabas strives to meet consumers where they are as they search online for healthcare and to make it easy to access services.

Join this session to learn how RWJBarnabas added over $20 million in contribution margin across more than 600 designated providers, with a 6:01 ROI based on new patients alone, and divested from other programs that proved less effective.


Original Webinar Live Date: 11/18/20