Cost:

Free for HFMA Members
$399 for Non-members

Audience:

Hospitals and Other Providers
Business Partners

Career level:

Experienced Professional
Student
Early Careerist

Recommended for:

Healthcare Revenue Integrity
Medical Records
Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle
Business Development
Claims
Admissions

Delivery Method:

QAS Self Study

Advance Preparation:

None

Field of Study:

Behavioral Ethics: 0.5 hour
Finance: 2.0 hours
Specialized Knowledge: 11.5 hours

Prerequisites:

One or more years of experience in revenue cycle activities

Course Availability:

18 Months

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Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Description

Get recognized as a valued contributor to your organization's revenue cycle performance when you earn HFMA's Certified Revenue Cycle Representative (CRCR) certification.

It's essential that front line staff have a broad understanding of today's revenue cycle. From reducing denials, to ensuring regulatory compliance, to enhancing the patient experience, it's more critical than ever to connect processes to financial outcomes.

HFMA's CRCR is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Available online, 24/7, this certification, online program, certification maintenance and digital badging related costs are all included in HFMA membership.

"With HFMA and CRCR I was able to enhance my learning experience and use some of that knowledge during my internship to help write some new policies and work on how we communicate with our patients." - Morgan Coker, Revenue Cycle Manager

Course Outline:
Unit 1: Revenue Cycle in Health Care
Unit 2: Pre-Service - Financial Care
Unit 3: Time of Service - Financial Care
Unit 4: Post-Service - Financial Care

Assessment Information:
This online program includes a key concepts guide, the course modules listed above and a certification assessment. The assessment has 75 multiple choice questions and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on the questions from each unit of the online program.

Estimated course completion time: 10-14 hours

Note: If you are an HFMA member and currently registered for this program and need additional time because it is expired, please email elearning@hfma.org to request an extension.
After this program, you'll be able to..
  • Identify processes and techniques for both enhancing the patient experience and improving financial performance
  • Explore the most effective ways to reduce denials and simplify collections
  • Review regulations to assure compliance
  • Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
  • Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover
Online program last updated: 3/29/2017

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Pricing transparency: Solving for shoppable services

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