Finance and Business Strategy

Technology is transforming healthcare by improving patient experiences, supporting clinical teams, and increasing efficiency through innovations such as AI, automation, and smart hospital rooms. However, healthcare leaders must make strategic investments that balance financial sustainability with long-term benefits, including better patient outcomes, reduced administrative burdens, and more personalized care.

Healthcare’s future depends on connecting AI, people and workflows to reduce administrative burden, improve operational and financial performance, and give clinicians more time to focus on patient care.

Hospital financial performance remained uneven in the second quarter as policy changes and broader economic pressures affected the not-for-profit (NFP) and for-profit segments. In the NFP sector, median health system operating margin ticked upward to 0.4% year-to-date (YTD) through May, according to monthly data from Strata Decision Technology. But the metric wasn’t quite as steady…

Prior authorizations have entered a different era. The process has become one of healthcare’s most expensive administrative bottlenecks, affecting far more than physician practices. Across hospitals and health systems, it slows patient access, adds labor-intensive work, increases denial risk, and puts pressure on reimbursement and cash flow. For organizations focused on growth, margin, and operational…

With support from: It’s a scene “The Jetsons” might have portrayed: A patient scheduled for surgery checks into the hospital by scanning a QR code with her smartphone, then is digitally led to her room. There, a smart TV welcomes her and orients her to the room. Soon, a robot arrives, delivering the gown she’ll change into…

Healthcare finance leaders can improve liquidity and cash flow through working capital, patient collections strategy and smarter disbursements.

Hospitals of all sizes are leveraging AI advancements and workflow redesigns to modernize revenue cycle management, aiming to lower costs, improve operational efficiency, and enhance the patient experience. While technology such as predictive analytics and automation shows promise in streamlining tasks, challenges remain in workforce adaptation, skill shifts, and the need for strategic collaboration, as leaders work to balance innovation with employee training and retention in an increasingly tech-driven environment.

Michele Cusack, executive vice president and CFO at Northwell Health, was at a crossroads. She had to choose between two potential innovation investments, both of which clearly aligned with the system’s strategy and were backed by strong internal champions. One provided a more traditional opportunity to reinvest in core clinical infrastructure with a clear, near-term…

Healthcare finance leaders are confronting a new reality: Revenue cycle performance is no longer just an operational task — it’s a central driver of financial sustainability and organizational resilience. Rising payer complexity, increasing patient financial responsibility and the persistent pressure of workforce shortages are forcing a strategic reappraisal of how revenue operations are structured and…

Read this report on how healthcare C-suite leaders face growing pressures to adapt to rapid technological advancements and unsustainable costs. AI, innovation, and payer relations are key areas for focus.