Q A

Ask the Expert Answer: Calculating Cost-to-Collect

We are basing staffing decisions on your benchmark of 2% of collections for cost-to-collect. Would you explain how you arrived at this percentage? We would like to obtain the facts and background that went into that research since it will be utilized at our facility for important decisions.

HFMA October 25, 2012

Ask the Experts Answer: Billing for Urgent Care Center

We are opening an urgent care center that will be hospital-based. This is a new venture for our hospital. The consulting team that is setting-up the billing suggests that we have two different charge slips and two different prices -- one for self pay and one for insurance patients. I am not comfortable with this recommendation and would like guidance on charging two different prices.

HFMA October 25, 2012

Ask the Experts Answer: Industry Standard Off-Billed Charge

We are a niche DME provider trying to set a patient pay rate for those who are either under insured, don’t have insurance or are out-of-network. What would an industry standard discount off-billed charge look like for those without benefits and when we don’t incur the cost to bill the third party?

HFMA October 25, 2012

Ask the Expert Answer: Staffing Ratio for Primary Care Practice

Is there data available on the ideal staffing ratio for a primary care practice?

HFMA October 25, 2012

Ask the Experts Answer: Charge Tickets

How long should we keep charge tickets in the ambulatory care setting?

HFMA October 25, 2012

Ask the Expert: Insurance Claim Standards

Q What are the healthcare industry standards for the number and dollar amount of insurance claims worked for a collector per day, week, and month?  A Unfortunately, there are no industry standards or KPIs available at this time. However, providers

HFMA October 25, 2012

Ask the Expert: Getting Staff to Embrace Bedside Registration

Advice for revenue cycle leaders on getting hospital staff to adopt bedside registration or workstations on wheels.

HFMA October 25, 2012

Ask the Expert: Patient Access Productivity Standards

A list of patient access productivity standards for revenue cycle leaders.

HFMA October 25, 2012

Ask the Expert: CMS Statements for Medicare Patients

States--not CMS--have regulations in place related to timely patient notification of the availability of financial assistance/charity, as well as a statement that includes a summary of charges.

HFMA October 25, 2012

Ask the Expert: Patient Price Estimation

Advice for revenue cycle leaders on HFMA and online resources for determining patient price estimation.

HFMA October 25, 2012
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