Revenue Cycle

How to ensure a positive patient financial experience

Creating the ideal patient billing experience not only improves revenue cycle performance, but also boosts patient satisfaction and quality scores.

HFMA July 7, 2021

Nearly 64% more members enrolled in HFMA certification courses during the COVID-19 pandemic compared with the same six-week period last year

HFMA members are putting their work-from-home situations and downtime due to stay-at-home directives to good use: 2,171 members passed HFMA certification exams between March 13 and April 27, 2020.

Deborah Filipek June 2, 2021

How smaller organizations use patient experience best practices to improve competitive edge

From pre-service and onsite financial counseling to the business office, revenue cycle has become the brand ambassador for hospitals and health systems.

Pete Thompson January 22, 2021

8 security tips for remote revenue cycle staff

Healthcare organizations can help their remote revenue cycle staff from falling prey to hackers and secure patient health information by following advice from security and privacy experts.

Lisa A. Eramo, MA August 4, 2020

Hospitals should partner with community groups to help educate the recently unemployed about exchange enrollment options

Many of the recently unemployed will qualify for a special enrollment period through the federal or state exchanges if the federal exchange hasn’t reopened.

Chad Mulvany, FHFMA April 8, 2020

Coronavirus’s impact on the U.S. economy calls for hospitals to increase financial counseling and review financial assistance and accounts resolution policies

The coronavirus pandemic's impact on the U.S. economy requires hospitals to increase financial counseling and review financial assistance and accounts resolution policies.

Chad Mulvany, FHFMA April 1, 2020

U.S. hospitals could face operating cost, revenue and uncompensated care issues due to the new coronavirus outbreak

HFMA's Chad Mulvany says despite the additional federal funding and moves by some states to help with testing and treatment for COVID-19, hospitals should anticipate increased operational costs and uncompensated care expenses.

Chad Mulvany, FHFMA April 1, 2020

Perspective matters when it comes to media scrutiny of health system collection practices

HFMA’s Chad Mulvany says 31,000 lawsuits may seem like a lot but adjusted to an annual basis and the population of the study’s geographic area, the actual number is much smaller than one would expect.

Chad Mulvany, FHFMA March 26, 2020

Not-for-profit hospital status coming under increasing scrutiny

Despite tax-exempt hospitals providing $95 billion in total benefits to their communities in 2016 alone, it's anticipated that hospitals' tax-exempt status will see additional scrutiny.

Chad Mulvany, FHFMA March 4, 2020

Revenue Cycle Strategist December 2019

The December 2019 issue of Revenue Cycle Strategist features articles on building a chargemaster, new coding changes for 2020, revenue integrity, evaluating and management charges and patient financing.

HFMA January 17, 2020
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