Patient Experience

10 keys to restoring trust in healthcare: a summary

Note: This article was adapted from a report on HFMA’s 2023 Fall Thought Leadership Retreat. The full report is available for downloading. The issue of restoring consumer trust in the U.S. healthcare system encompasses a wide range of concerns. Factors in the perceived loss of trust include anxiety and confusion over costs, entrenched inequity, misinformation…

Nick Hut January 30, 2024

2024 outlook: Hospitals can expect a steadier year financially, but key questions loom

Although the past year brought more stability for the not-for-profit hospital sector, analysts foresee 2024 as a pivotal period in determining the viability of individual organizations. Fitch Ratings continues to describe the sector’s outlook as “Deteriorating.” In a year-end report, the credit-rating agency said downgrades of hospitals and health systems in 2023 had outpaced upgrades…

Nick Hut December 22, 2023

10 Keys to Restoring Trust in Healthcare

The issue of restoring consumer trust in the U.S. healthcare system encompasses a wide range of concerns. Factors in the perceived loss of trust include anxiety and confusion over costs, entrenched inequity, a glut of misinformation about vaccines and other treatments, and data and privacy breaches. To examine the problem and explore solutions, HFMA’s 16th…

Nick Hut December 7, 2023

How CFOs can bring the rigor of finance to the call center

Health system call centers are universally acknowledged as significant cost centers. Too often, however, they are viewed as non-revenue-generating cost centers. In fact, a call center’s performance also affects revenue growth factors such as clinician utilization and patient loyalty. Despite the multiple ways that call centers affect both the bottom and top lines, there is…

Yuriy Kotlyar October 31, 2023

Buyer’s Guide: Patient financial engagement technologies

This whitepaper is a buyer’s guide to assist in understanding the benefits of how adopting new technology to increase patient financial engagement can improve the bottom line while improving the patient experience:

HFMA October 16, 2023

Why autonomous coding is having a moment in healthcare

Autonomous coding is growing in the healthcare industry, and the market is expected to reach $88 billion by 2030, up from $35 billion in 2022. Some expected outcomes of this include: Faster revenue cycle, less human intervention and improved patient satisfaction and care.

HFMA October 16, 2023

It starts with mental health: How caring for transgender youth makes for healthier adults

Rodrigo Heng-Lehtinen, executive director for the National Center for Transgender Equality, returns to the podcast to discuss the misconceptions around transition-related care for young people.

Erika Grotto October 2, 2023

PFC USA’s partnership approach ensures healthcare clients tackle regulatory and patient satisfaction issues

Review some tips from a company with 6.5 years of hands-on experience in helping its healthcare clients handle concerns in healthcare such as workforce shortages and a volatile regulatory environment.

HFMA September 29, 2023

AMN Healthcare: Providing physician workforce solutions to increase staffing efficiencies and improve the patient experience

This profile highlights how one business oversees more than 3,000 physician recruiting assignments annually and provides details on other resources offered such as the NCQA-Certified Credentials Verification.

HFMA September 29, 2023

Healthcare News of Note: Women without insurance or with public insurance at the time of childbirth are more likely to report mistreatment, says CDC  

Over the past few weeks, I have found these industry news stories that should be of interest to healthcare finance professionals. 1. More women without insurance and with public health insurance report mistreatment during maternity care than those with private insurance Maternity care in the United States was put under the microscope in a new…

Deborah Filipek September 15, 2023
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