Preparing the Healthcare Workforce for Value
Healthcare leaders are taking various steps to ensure their workforces evolve to meet the demands of value-based care, but long-term solutions require collaboration across the spectrum of care.
Registration Academy Improves Performance
St. Joseph Health’s homegrown training program reduced the average training time for new hires by 25 percent and decreased training costs per trainee by $1,400.
Helping Clinical Leadership Manage and Control Nurse Staffing Costs
Clinical and financial staff must work together in order to create a nurse staffing strategy that serves the organization’s needs.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
Ask the Experts: Customer Service
Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?
Ask the Experts: Physician Office Staffing
At what size should a medical practice consider hiring a controller and what is the current salary for such a position?
When Leading and Managing Others: First Do No Harm
A five step model helps leaders focus on the potential ethical issues behind their decisions.
Developing an Effective Revenue Cycle Meeting Agenda
An effective revenue cycle department meeting covers KPI updates, challenges and successes, and input from other department leaders as needed.
Ask the Experts: Staffing Models
Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?
Ask the Experts: ACO Staffing and Training
We are moving into an accountable care organization (ACO) model this year. What skills should we be targeting for our finance staff to ramp up for the change?